Front Desk Agent
4 days ago
Job Title**:Front Desk Agent**
Department**:Accommodations**
Reports to**:Guest Services Manager & Hotel Manager**
**JOB SUMMARY**:
The Front Desk Agent plays an important role in our guest experience. Many times, you may be the first and the last contact that a guest has with the Crown Isle Resort. You must portray an upbeat, friendly, and calm demeanor always while assisting guests checking in and out. You must be able to assist with inquiries, problems, and complaints and take responsibility in a positive and proactive manner. As a Front Desk Agent, you are responsible for maintaining the cleanliness and appearance of Crown Isle Clubhouse and providing customers with quality service in a timely and friendly manner.
**RESPONSIBILITIES**:
- Greeting and thanking all guests in a sincere and friendly manner
- Checking guests in on arrival and out on departure
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests’ needs and resolving their problems and complaints
- Answering phones and taking reservations
- Manage all resort keys signing in and out
- Take gym bookings and selling of gym memberships
- Look after servers with Due Backs (tips)
- Create packages for “Room Drops” and deliver to proper rooms
- Book tee times when Golf Shop staff are not available
- Look after and take bookings for ¼ Shareowners
- Selling Special Event tickets and taking reservations (e.g., Mother’s Days Brunch)
- Receiving restaurant take-out orders over the phone and processing payment
- Deploy emergency procedures as required
- Other tasks as requested
**EDUCATION**:
Must have a High School diploma or General Educational Development (GED) tests, and one to three months of related experience.
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
**Benefits**:
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Courtenay, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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