Tour Sales Agent
1 month ago
Magnificent Tours prides ourselves in delivering premium quality tour experiences unlike any other, inspired by the natural setting of one of the world's greatest natural wonders. Our team of professionals with years of experience in the hospitality industry and vast local knowledge provide our clients with outstanding Niagara tour experiences, as well as unmatched hospitality services that help our clients experience Niagara in a unique and unforgettable way. Whether our clients are traveling on business or taking a much needed vacation, our mission is to always deliver exceptional tour experiences to our clients.
Magnificent Tours is currently seeking **Tour Sales Agents** who are positive, highly energetic and guest service-focused to deliver the highest level of service and turn our Guest's experience to Niagara into a treasured memory for a lifetime.
**$15.00/HOURLY PLUS COMMISSION on tours sold.**
**Areas of Responsibility**:
- Welcome and connect with every guest.
- Greet guests who are arriving and invite them back for information.
- Promote and sell all Tour Packages to our guests.
- Demonstrate a “just say yes” behavior when taking care of customer needs.
- Provide detailed knowledge of Magnificent Tours and Marriott Fallsview Hotel & Spa services and amenities.
- Use proper phone etiquette.
- Track tickets & vouchers used for tours.
- Ensure that all tours sold from all properties are properly and accurately logged in the tour log sheets.
**Requirements**:
- Customer Service experience preferably in a sales role.
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Exceptional guest service and presentation skills.
- Flexible with scheduling and able to work a variety of shifts - mornings, afternoons, evenings, weekends and holidays.
- Have detailed knowledge of the Niagara Region.
**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Niagara Falls, ON L2G 3W6: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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