Business Analyst

3 weeks ago

Ottawa, Canada NAV Canada Full time

Job Posting Title

Business Analyst - RPAS Traffic Management (RTM)

Job Category

IT Client Support Services

Language Requirements

Bilingual / Bilingue

Posting End Date

2023-08-23

Job Grade

CS-3

Pay Range

$97,670 - $120,268

Job Summary

The RPAS Traffic Management (RTM) directorate in NAV CANADA is responsible for the digital services that facilitate the safe integration of RPAS (drones) into Canadian airspace. Given its wide remit covering RPAS operations and technology the RTM directorate includes operational personnel, engineering, and technical solutions in one dedicated team.

In response to new regulations in 2019 NAV CANADA launched NAV Drone, a suite of cloud-based software available on web and mobile devices. The RTM team supports NAV Drone enhancements and modifications including major updates required to support increasingly complex regulations and RPAS operations.

**Job Description**:
What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and flexible benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

Key Accountabilities:

- As a Business Analyst in the RPAS Traffic Management directorate, your contribution is critical to the ongoing support and development of the digital services NAV CANADA provides to both the RPAS operators and the NAV CANADA internal (Air Traffic Services - ATS) users
- NAV Drone is a safety critical operational system which is developed by a third party collaborating with NAV CANADA and follows appropriate NAV CANADA Safety Management System (SMS) and Quality Management framework
- The Business Analyst role will specialize in RPAS Traffic Management (RTM) primarily engaging in three key areas:

- Product management responsibilities including requirements, life cycle management, and release planning coordinated closely with the supplier
- Test case development and execution
- Second level support for the service for both internal and external users
- Act as solution authority for the existing NAV Drone service; with ownership of the concept of operations, experience and intended use cases
- Assist in analyses, planning, specifications, definitions, systems interface and other technical requirements for NAV Drone initiatives to ensure current and future interoperability with NAV CANADA systems/engineering infrastructure
- Provide expertise in the design, development and implementation of changes and customer service enhancements, including: technical feasibility, business process modelling, design, guiding third party development, testing, configuration, documentation, implementation
- Define functional and non-functional requirements, such as standards, user and security, assist in conducting cost/benefit analysis, contribute to the conceptual and physical design of the projects, and lead implementation
- Provide second and/or third-level support for software and hardware problems passed on by first level support mechanisms. Leveraging third level support from vendor as needed
- Use and maintenance of various information systems and productivity tools including Azure DevOps, JIRA, Confluence, etc.
- Customer service enhancements, policies, standards, guidelines, and recommended practices
- Test to assure quality, monitor and maintain to ensure interoperability, reliability, security, optimum performance levels, capacity assessment, configuration management, software and hardware support, systems support, network and data security, complex problem resolution, in service support training
- Consult other functions, disciplines and clients. Build cross-functional relationships to gain support

Job Requirements

**Education**:

- Graduate from a recognized university/college with a degree/certification in a business discipline and/or computer sciences/information systems or an acceptable combination of education, related experience and training

**Experience**:

- 3+ years of progressive experience as a business analyst in an enterprise environment working with business and technical stakeholders involved in new product introduction, and the lifecycle maintenance and support activities one or more products
- 3+ years of progressive experience in developing, supporting and enhancing business processes, leading business process modelling exercises, developing business requirements, analysing and documenting functional requirements and non-functional requirements
- Significant and recent experience developing test cases/acceptance criteria and performing all levels of testing and defect management

Knowledge:

- Knowledge of the AGILE process used in support of software development testing and user experience validation testing
- Knowledge of business process modeling, use case development, persona development and requirement elicitation techniques
- Current knowledge of industry trends and developments

Abilities:

- Excellent te

  • Business Analyst

    6 days ago

    Ottawa, Canada Ottawa Community Housing Full time

    **Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...

  • Business System Analyst

    1 month ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Business System AnalystAdecco is currently recruiting for a Business System Analyst for a 3-year Hybrid contract opportunity. This role is with our Crown corporation client in downtown Ottawa, ON. The successful candidate must hold a valid Secret Security Clearance.The Business System Analyst will have the following responsibilities: Perform technical and...

  • Business System Analyst

    4 weeks ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Business System Analyst Adecco is currently recruiting for a Business System Analyst for a 3-year Hybrid contract opportunity. This role is with our Crown corporation client in downtown Ottawa, ON. The successful candidate must hold a valid Secret Security Clearance . The Business System Analyst will have the following responsibilities: Perform...

  • Business Analyst, Knowledge Business

    4 weeks ago

    Ottawa, Canada EDC Full time

    **Business Analyst, Knowledge Business - Digital Product Portfolio** - 000474 **Posting Date**: Mar 8, 2023, 3:15:59 PM **Primary Location**: Ontario-Ottawa **Job Type**: Permanent **Schedule**: Full-time Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC...

  • Business Analyst

    1 month ago

    Ottawa, Canada Eperformance Inc. Full time

    **Duties include but are not limited to**: - Document client requirements, through requirements traceability matrix, Functional Specification documents, and/or as user stories in DevOps - Analyze client business processes to identify opportunities for improvement - Perform gap analysis between a client's requirements and the functionality within Microsoft...

  • Intermediate Business Analyst

    4 weeks ago

    Ottawa, Canada Maverin Inc. Full time

    JOB ID# 003 - 23-580 Role: Intermediate Business Analyst Client: Federal Government of Canada Client Contract duration: 1 year Start date: July 2023 Location: Hybrid / NCR Language: English Clearance: MUST hold a valid security clearance (please indicate on resume) **Responsibilities could include but are not limited to**: - the creation of new data...

  • Business Analyst

    1 month ago

    Ottawa, Canada 2i Solutions, Inc Full time

    There is a 10 month contract opportunity for Business Analyst – INT in Ottawa.Reliability level security clearance is a must.Must have Experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality.Experience in a business analyst role and / or in other relevant roles within...

  • Business Analyst

    1 month ago

    Ottawa, Canada 2i Solutions, Inc Full time

    There is a 10 month contract opportunity for Business Analyst – INT in Ottawa.Reliability level security clearance is a must.Must have Experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality.Experience in a business analyst role and / or in other relevant roles within...

  • Business Analyst

    1 month ago

    Ottawa, Canada 2i Solutions, Inc Full time

    There is a 10 month contract opportunity for Business Analyst – INT in Ottawa.Reliability level security clearance is a must.Must have Experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality.Experience in a business analyst role and / or in other relevant roles within...

  • IT- Business Analyst- FULL TIME

    4 weeks ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Business System Analyst Adecco is currently recruiting for a Business System Analyst for a 3-year Hybrid contract opportunity. This role is with our Crown corporation client in downtown Ottawa, ON.The Business System Analyst will have the following responsibilities: Perform technical and functional requirement analysis; Support workflows and fully qualified...

  • Business Analyst – Senior

    1 month ago

    Ottawa, Canada 2i Solutions, Inc Full time

    There is a 1 year contract opportunity, with potential extension for Business Analyst – Senior in Ottawa.Previous experience working in Mobile (iOS & Android) projects is a key for this role.Must have 3+ years Business analysis focused on mobile applications (iOS and Android),Design thinking, Backlog management, Service integration design skills, BPM...

  • Business Analyst – Senior

    1 month ago

    Ottawa, Canada 2i Solutions, Inc Full time

    There is a 1 year contract opportunity, with potential extension for Business Analyst – Senior in Ottawa.Previous experience working in Mobile (iOS & Android) projects is a key for this role.Must have 3+ years Business analysis focused on mobile applications (iOS and Android),Design thinking, Backlog management, Service integration design skills, BPM...

  • Business Analyst – Senior

    1 month ago

    Ottawa, Canada 2i Solutions, Inc Full time

    There is a 1 year contract opportunity, with potential extension for Business Analyst – Senior in Ottawa.Previous experience working in Mobile (iOS & Android) projects is a key for this role.Must have 3+ years Business analysis focused on mobile applications (iOS and Android),Design thinking, Backlog management, Service integration design skills, BPM...

  • Service Desk Analyst

    3 days ago

    Ottawa, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a HYBRID Tier 1 Service Desk Analyst. in the Ottawa area Description of Duties: - Assist staff face to face, virtually, by phone or chat. - Resolve issues with technology through one-on-one interactions. - Troubleshoot a variety of first-level IT support issues on different platforms and programs. - Develop...

  • Service Desk Analyst

    1 day ago

    Ottawa, Canada Visionpool Business Services Full time

    Visionpool Business Servies is hiring a HYBRID Service Desk Technical Analyst who resides in the OTTAWA AREA. **Responsibilities**: - Assist staff face to face, virtually, by phone or chat - Resolve issues with technology through one-on-one interactions - Troubleshoot a variety of first-level IT support issues on different platforms and programs - Develop...

  • Business Analyst

    1 month ago

    Ottawa, Canada RealDecoy Full time

    **Summary**: As a Business Analyst (Technical and Software Solutions Development), you will be responsible for gathering, analyzing, and documenting business requirements and translating them into technical solutions. You will work closely with client stakeholders, consultants, and software developers to ensure that the developed decision-support solutions...

  • Business Analyst

    1 month ago

    Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Business Analyst

    4 weeks ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Business Analyst

    1 month ago

    Ottawa, Canada MGIS Full time

    Job DescriptionWe are seeking a talented and experienced Business Analyst for an exciting contract opportunity! The successful candidate will play a pivotal role in gathering, analyzing, and documenting business requirements, with a focus on commerce-related projects. The ideal candidate will have a strong background in commerce, proficiency in Agile...

  • Business Analyst

    1 month ago

    Ottawa, Canada MGIS Full time

    Job DescriptionWe are seeking a talented and experienced Business Analyst for an exciting contract opportunity! The successful candidate will play a pivotal role in gathering, analyzing, and documenting business requirements, with a focus on commerce-related projects. The ideal candidate will have a strong background in commerce, proficiency in Agile...