Business Analyst

2 weeks ago


Ottawa, Canada Eperformance Inc. Full time

**Duties include but are not limited to**:

- Document client requirements, through requirements traceability matrix, Functional Specification documents, and/or as user stories in DevOps
- Analyze client business processes to identify opportunities for improvement
- Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM
- Assist in the Sales cycle by providing product demonstrations and responses to RFP’s
- Assist in the enforcement of project deadlines and schedules
- Collaborate with other teams, such as Development, Application Specialist, and Quality Assurance, to ensure that the solution meets client requirements
- Assist with providing estimates for change requests or RFPs
- Understand expectations set with client and escalates when issues/events may affect delivery
- Work with Business Transformation Manager to manage staffing for business analysis needs
- Assist with onboarding activities for new Business Analysts
- Provide guidance and best practices for client delivery to Business Analyst team

**Required Qualifications/Assets**:

- BS/BA in Computer Science or Information Systems or Business Management, or equivalent
- Strong conceptual, analytic and problem solving skills
- Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
- Excellent English written and verbal communication skills
- Team player and able to effectively interact with staff at all levels of the organization
- Proficiency with Microsoft Office, especially Word, Excel, SharePoint, and PowerPoint
- Must hold or be eligible to obtain a Government Security Clearance
- Able to operate independently and within a team environment
- Able to work in a fast-paced environment

**Preferred Qualifications/Assets**:

- Microsoft Dynamics CRM software experience
- Microsoft Dynamics CRM Certification a strong plus
- Power Apps portal experience
- DevOps experience
- Experience with Agile methodologies a plus
- Experience working in multiple industries is preferred
- Experience working with government clients a plus
- Familiarity with grants management

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in OTTAWA, ON


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