Smb Account Manager

3 months ago

Vancouver, Canada Sophos Full time

**About Us**

**Role Summary**
- The SMB Account Manager will manage inbound sub-100 business (1-100 users) driven by channel partners, assisting partners with quotes, renewals, deal registrations, licensing, and other sales-related activity.

**What You Will Do**:

- Manage a funnel of inbound leads and prioritize responses based on service level agreements and exceed monthly quota for closing sales opportunities.
- Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
- Understand end-to-end processes across the deal flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.
- Communicate effectively and efficiently with the customer partner and Sophos sales team progress on assigned tasks.

**What You Will Bring**:

- Must be a strong communicator, both written and spoken, and demonstrate exceptional active listening skills.
- Collaborative style, with the ability to clearly communicate and articulate technical, operational, or policy issues up, down, and laterally.
- Proficient knowledge of Salesforce and CPQ, deal flow experience strongly preferred.
- Adept at learning new skills to maximize tools, processes, and infrastructure in pursuit of objectives
- Adapts approach and demeanor in real time to match the situation, picking up on situational cues and adapting in the moment.
- Thrives in a supportive, sales-focused environment and efficiency-minded team player, excited to work towards a common goal with global teams, from different cultures and backgrounds.

**Ready to Join Us?**

**What's Great About Sophos?**
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
- Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing

**Our Commitment To You**
- We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

**Data Protection

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