Account Manager

5 months ago

Vancouver, Canada Fresha Full time

**About **Fresha**

Fresha is the only subscription-free appointment booking software for beauty and wellness businesses.

Available in** 120+ countries worldwide**, used by **100,000+ businesses **and** 450,000+ professionals worldwide**. Over **800 million appointments **have been booked through Fresha to date.Salon, barbershop and beauty professionals can use the platform to manage their entire operations with intuitive software and financial technology solutions. Fresha has zero monthly fees with optional paid features, including card payment processing.

The Fresha ecosystem gives beauty and wellness professionals everything they need to run their businesses seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, product inventory, and team management, all in one place.

Fresha also allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace.

Fresha is headquartered in London, United Kingdom, with global offices in New York City, Vancouver, Sydney, Dubai, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors

Base Salary: $75,000

Commission OTE: $25,000

Total OTE: $100,000

**Role Overview**

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

**What you will be doing**:

- ** Collaboration** - Work closely with other departments to ensure a seamless partner experience
- ** Accountable**:

- Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
- ** Execute** - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
- ** Build** - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
- ** Engage** - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn
- This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.

**What we are looking for**:

- ** Experience** - Minimum 2 years of solid Account Management with a track record of success in revenue growth
- ** Manage Full Sales Cycle -** 2-3 years, taking an account from onboarding to long term revenue generation
- ** Selling into SMB -** 2-3 years, being able to close sales and generate incremental revenue
- ** Team Player**:

- must be happy to ‘roll sleeves up’ and assist the team whenever requiredComfortable working in a fast-paced and changing environmentDemonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry

**Added Bonus**:

- Bi-lingual - Fluency in English and another language, ie Spanish, Thai, Mandarin
- Experience with selling multiple products at a time
- Experience with a CRM
- Experience with growing and executing a sales pipeline

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

**Interview Process**:

- ** Screen Call - **Video-call with a member from the Talent Team - 30m
- ** 1st Stage - **Video-call/in-person with Team Lead Account Management - 45m
- ** Final Stage - I**n-person with Team Leads and Head of Commercial - 60-75 MINUTES

We aim to complete the entire interview process and deliver feedback within 3 weeks.

**Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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