Core Agent

5 months ago


Halifax, Canada Muir Hotel Full time

Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a **CORE Agent**.

**Employee Benefits**:

- Eligible for $500 signing bonus upon completion of probationary period.
- Payment for on call shifts even when you are not called in.
- Evening shift premiums.
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Access to our gym and fitness facilities.
- She allowance of $100 per year.
- Uniform dry cleaning.
- Eligible for the annual company bonus program.
- Comprehensive Extended, Health, and Dental benefits.
- Opportunity to Participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Employee centric back of house experience.

**Shifts**: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

**What you will be doing**:
Reporting to the Reservations Supervisor, the CORE Agent is an analytical self-motivator who responds to communications from guests, travel agents, and referral networks concerning incoming reservations. The CORE Agent supports Muir’s Revenue Department by creating and maintaining reservation records listing, preparing letters of confirmation, and promptly processes any cancellations and modifications. Working closely with the Front Office team, the CORE Agent prepares the list of expected arrivals, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

The CORE agent is also the main liaison for all phone interactions for Guests prior to arrival, during their stay and post-departure if needed. The CORE agent is responsible for dispatching all Guests requests and preferences to the rest of the operations in order to provide a seamless experience to our Guests. Ownership, great organizational, skills and excellent communication skills are key element to the success of this role. You will;
- Remain intimately familiar with all types of rooms available, their location, and layout
- Maximize occupancy and room rate on an ongoing daily/weekly/monthly basis, tracking future room availability on the basis of reservations, and helping to develop forecasts for room revenue and occupancy
- Know the selling status, rates, and benefits of all packages plans
- Determine room rates based on the selling tactics of the hotel
- Link all reservations with guest history system and Marriott BonVoy loyalty program
- Process reservation information, cancellations, and modifications, and promptly relay information to the front desk
- Understand the hotel's policy on guaranteed reservations and no-shows
- Prepare expected arrival list for front office use
- Assist in pre-registration activities and reception duties when required
- Monitor advances deposit requirements, and process advance deposits on reservations
- Acquire information about areas of interest in order to target more clients in particular seasons
- Cooperate with Concierge in making advance arrangements for client travel programs
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website

**Your experience and skills include**:

- Previous hotel-related experience desired
- High school graduate or equivalent required
- Experience in Hotel software and their functionalities preferred
- Excellent time management, planning, and organizational skills are a must
- Knowledge of Halifax area and available services an asset
- Excellent verbal and written communication skills - English a must; a second applicable language an asset
- Positive and can-do attitude
- Patience and strong active listening skills
- Effective complaint handling

**Your Team and working environment**:

- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employ


  • Core Agent

    4 months ago


    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...


  • Halifax, Canada Queen's Marque District Full time

    **Residential Guest Services Agent - **_**Queen's Marque**_ You may have seen us, literally coming out of the water. Or wondered what is happening with that new development on the waterfront. Join us and you will have the opportunity to experience this new development as part of its core service delivery team. At Queen’s Marque we are committed to being...

  • Shipping Agent

    1 week ago


    Halifax, Canada Moog Inc. Full time

    Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Shipping...


  • Halifax, Canada Royal LePage Atlantic Full time

    Royal LePage Atlantic is a locally owned franchise within Royal LePage, with 15 offices across Atlantic Canada, and over 500 agents. We consider real estate to be as much a passion as it is a business and continually lead the industry in offering high quality real estate services and attracting top talent to support our team of Real Estate Professionals. We...


  • Halifax, Canada RFA Bank of Canada, RFA Mortgages Corp. Full time

    RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers...


  • Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director, Risk Management and Strategic Partnerships. This is an exciting opportunity to lead our Plan Sponsor Services team and play a key role in shaping our risk management strategy.Key ResponsibilitiesLead Risk Management Team: Oversee a team of risk...


  • Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director, Risk Management and Strategic Partnerships. This is an exciting opportunity to lead our Plan Sponsor Services team and play a key role in shaping our risk management strategy.Key ResponsibilitiesLead Risk Management Team: Oversee a team of risk...


  • Halifax, Canada Engel & Volkers Full time

    The mission of our Company is to provide a premier customer service experience for our Advisors and the clients we serve. Each member of our team, our expert Advisors and phenomenal staff, are focused on our core values of competence, exclusivity and passion. The Transaction Specialist is responsible for the auditing and processing of transactions. They...

  • Branch Manager

    4 months ago


    Halifax, Canada Electrical & Automation Industry Careers Full time

    Eddy Group Limited, a Maritime based wholesale distribution business and one of Canada’s Best Managed Companies, has been a construction industry partner for over 100 years. The fifth-generation family business takes pride in providing quality products, customized solutions, and service to their industrial, commercial, and residential customer base. We...


  • Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate _Great People_ who inspire meaningful connections while _Leading the Way to Better Living_. We are searching for a Casual **Housekeeper **to join our...

  • Housekeeping

    5 months ago


    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate _Great People_ who inspire meaningful connections while _Leading the Way to Better Living_. We are searching for a **Housekeeper **to join our PARKLAND AT...

  • Housekeeping

    5 months ago


    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living. We are searching for a **Suite Services Attendant** to join our...

  • Housekeeping

    1 month ago


    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living. We are searching for a **Housekeeper** to join ourCaritas team...

  • Housekeeping

    5 months ago


    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living. We are searching for a Housekeeper to join our Caritas t eam based...


  • Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate _Great People_ who inspire meaningful connections while _Leading the Way to Better Living_. We are searching for a **Housekeeper **to join our Parkland...

  • Housekeeping

    5 months ago


    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living. We are searching for a Housekeeper to join our Parkland Clayton...

  • General Manager

    5 months ago


    Halifax, Canada Township Chevrolet Buick GMC Ltd Full time

    _**General Manager Needed to Drive Growth**_ The General Manager that we require is a true Executive level General Manager who knows that you must have a fine-tuned organization and productivity skills to be successful. We are seeking a proactive, process-driven, and efficient change agent. You excel at multitasking when dealing with unexpected disruptions,...

  • Industrial Projects

    5 months ago


    Halifax, Canada Geodis FF Canada Ltd. Full time

    GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world. We have the knowledge, scale, and commitment to improve every part of supply chain. We focus on four core business lines: freight forwarding, contract logistics, distribution &...

  • Housekeeping

    5 months ago


    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate _Great People_ who inspire meaningful connections while _Leading the Way to Better Living_. We are searching for a **Housekeeper **to join our **Parkland...

  • Consultant, Marketing

    5 months ago


    Halifax, Canada NATIONAL Public Relations Inc. Full time

    NATIONAL Atlantic, headquartered in Halifax, is an award-winning, full-service marketing and communications agency. You will often find our team at the center of initiatives and issues that are shaping the future of our region. With nine offices from coast to coast—three of which are in Atlantic Canada—and our sister agencies in the AVENIR GLOBAL...