Customer Service Representative

4 weeks ago

Edmonton, Canada Texcan Full time

**Position Overview**:
Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a CSR (Customer Service Representative) who is an integral part of servicing our customers. The CSR largely contributes to ensuring the customer needs are proactively fulfilled. The CSR is engaged with the sales team and management to optimally manage and grow the customer account base.

**About Texcan**:
We are a member of the Sonepar Group, the world’s largest privately held electrical distributor. The Sonepar Group is present in more than 44 countries on 5 continents with approximately _**2,800 **_locations and _**46,000 **_employees.

**Why Join Us?**
- Attractive total compensation
- Flexible benefits program including; Medical, Dental, Vision, RRSP, Company paid life insurance and more
- Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- Be part of an ISO certified company with a strong quality assurance program and new technologies which help you perform at your best.

**Key Responsibilities**:
**Customer Service - Sales Support**:

- Responding to customers inquires in a prompt and professional manner.
- Entering customer orders accurately and efficiently.
- Ensuring correct flow and accuracy of documentation from customer order entry
- Reviewing various vendor documents for special projects.
- Review purchase orders and quotes to ensure there are no discrepancies.
- Providing quotes to customers as directed by Sales Representative or Management.
- Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
- Preparing reports and business correspondence as required.
- Coordinating and assisting with communication documents pertaining to activities that involve development of a major project.
- Expediting orders and working with purchasing to sourcing product and delivery information on behalf of the Sales Rep.
- Assisting in completing month end procedures and customer orders.
- Liaison with the warehouse personnel to ensure the orders have been shipped correctly and successfully.
- Working with all regional departments and coordinating the actions necessary for the implementation of successful major projects.
- Answering phones and assisting customers with inquiries
- Follow pricing instructions to input quotes and orders into the system
- Build spreadsheets for pricing and inventory

**Document Control**:

- Review contract specifications during the execution and closing phases of the project.
- Verify completeness and accuracy of all data.
- Project documentation reviews to ensure that all required documents have received by customers. Also reviewed by Sales Manager.

**Desired Skills & Experience**:

- A minimum 3-4 years of Customer Service/Administration experience in a busy office environment.
- High School Diploma required; **Post Secondary** education is preferred in Administration and/or Business Management.
- Ability to type at least 50 words per minute with a high degree of accuracy.
- Must be accurate and efficient at data entry, with attention to detail.
- Must be proficient with MS Office (Excel, Outlook, Word, Powerpoint).
- Strong computer skills, specifically with excel and understanding using spreadsheets/ generating reports for data analysis.
- Exceptional organizations skills with the ability to effectively multitask.
- Efficient time management skills.
- Ability to work with a team and independently.
- Document control experience would be a strong asset.
- Must know how to effectively manage documents and maintain filing.
- Willing to work overtime when required.

Next Steps:
Visit our other social media sites:
Facebook: Texcan

LinkedIn: Texcan

YouTube: Texcan Canada

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- Have you prepared product quotes for customers?
- Do you have experience with document control?
- How would you rate your excel skills out of 10?
- What are your compensation requirements?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales support: 1 year (preferred)

Work Location: In person

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