Manager, Business Solutions

2 weeks ago

North York, Canada Ministry of Health Full time

Are you passionate about making a difference? Do you have an interest in managing initiatives with potentially significant impact on government programs and services? Then consider this challenging and exciting opportunity with the Emergency Health I&IT Solutions & Technology Management Branch.

We develop and implement innovative I&IT solutions to modernize and improve emergency health in Ontario. If you're looking for a fast paced, high energy and career enriching atmosphere where you can contribute to improving our emergency health system with a focus on better services for recipients, look no further - this is the job for you.

The Emergency Health I+IT Solutions & Technology Management Branch (EHSTMB):

- provides technologies to support 911 ambulance communications and emergency health regulatory and oversight;

Please note that this position requires a rotational week every six weeks of 24/7 on call work to manage escalations or issues that may arise in the 9-1-1 centres.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the
**OPS Anti-Racism Policy**, the
**OPS Diversity and Inclusion Blueprint**, and the
**Multi-Year Accessibility Plan** to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

**What can I expect to do in this role?**:
**Create the Work Environment**

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

**Deliver on Business Goals and Priorities**

Your leadership will be crucial in guiding the team towards the achievement of its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry.

As the Manager, Business Solutions, you will:

- Provide leadership to the Software Development and Quality Assurance (QA) team
- Lead and manage a team of Dev/ops specialists that will develop and test the branch's data products including 911 real-time dashboards, Data Integration hubs, Reporting solutions and Mobile Applications.
- Lead team for Application deployments and 24/7 Tier 3 development support in Cloud and On-Prem based environments
- Consult with and define client I&IT systems requirements and identify solutions.
- Ensure Quality Assurance methodology is developed and practiced. This includes testing automation.
- Direct systems development and implementation.
- Direct internal development teams and third party suppliers in the operation of large-scale batch and real-time systems including incident/problem management; and in providing solution development and implementation services.
- Develop and manage relationships with ministry clients, stakeholders, suppliers, partners and other clusters/ministries.
- Carry out management functions including, recruitment, performance management, resource management, and learning and staff development.
- Demonstrate the** leadership behaviours, attributes and mindset for leaders**, across the organization, to lead the OPS into the future and deliver our vision.

**How do I qualify?**:
**Strategic Leadership Skills**:

- You demonstrate resilience in managing across several high-performing teams in a matrix environment
- You have excellent leadership skills to manage staff, set work priorities and standards, evaluate performance, identify staffing needs, make hiring decisions, recommend discipline where required, and promptly address employee relations matters.
- You have demonstrated success in fostering an environment of continuous improvement, creativity and excellence.
- You have knowledge of project management including planning, estimating, budgeting, scheduling, risk management, to effectively manage multiple, complex large-scale high priority projects.
- You have the ability to provide advice and expertise to management regarding critical or emerging issues or concerns that could impact ministry p

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