Operations Associate

1 week ago


Toronto, Canada PayBright Full time

PayBright, an Affirm company, provides affordable and transparent installment payment plans to Canadians at checkout. As one of Canada’s fastest-growing fintech companies, we partner with thousands of domestic and international retailers like Hudson’s Bay, Samsung, Sephora, Wayfair, and eBay to offer flexible payment plans to consumers - both in-store and online. In January 2021, PayBright was acquired by Affirm, one of the leading payment solutions providers in North America and a pioneer in our industry. In addition to being aligned on nurturing a diverse and supportive work culture, both PayBright and Affirm believe in the continual innovation of financial products that meet the needs of the modern consumer in the US, Canada, and beyond.
We are a remote-first, diverse, and growing team of over 200 people, with a physical office located in downtown Toronto.

We are looking for an Operations Associate to join our winning team, where you will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. As a member of the team you will be responsible for handling customer service inbound calls and tickets from customers and merchants across Canada, including Quebec. You must enjoy working in a team environment and be passionate about providing excellent customer service.
**What you'll do**
- You will be the first point of contact for PayBright end-users and PayBright merchants who are trying to assist our customers in-store
- You will provide an outstanding client experience in every interaction
- You will be the voice of PayBright in the promotion of our products
- You will collaborate with your team to ensure that the client experience is consistent
- You will communicate bugs internally and update the user/merchant on progress
- You will champion our values in every interaction

**What we look for**
- Previous customer support or customer service experience
- Comfortable working a rotating roster outside of a regular 9-5 or Monday-Friday schedule
- Hard-working, detail-oriented, and driven - you want to drive improvements
- Excellent written and verbal communication skills - a confident communicator
- Organized and can juggle a fast-paced environment - you love multi-tasking
- Works well independently and as part of a team - we don’t micromanage
- High motivation and strong desire to succeed - you love KPI’s
- Fluent in both French and English, an asset

**Location - Proximal : Toronto**
LI-Remote
**Why should you apply?**
- We provide an outstanding work environment in a high-growth industry
- We focus on creating a positive and cohesive team-based environment, and aim to have fun doing our jobs
- We have fun with regular team events and social activities (currently being held virtually due to COVID-19)
- We offer attractive compensation and benefits, including equity participation
- We have a prime location in downtown Toronto near amenities and public transportation

**Equal Employment Opportunity**
We are proud to be partnered with the Canadian Centre for Diversity and Inclusion.
If you require any accommodations during the hiring process, please do not hesitate to let us know. We will work with you to meet your needs.


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