Customer Care Manager

3 weeks ago

Vancouver, Canada Bosa Properties Full time

About the Company:
Bosa Properties Inc. (“BPI”) is a fully integrated real estate development and asset management company driven by progress and committed to help move communities forward. Ours is a story of evolution; it all began with excellence in construction many decades ago - and a focus on delivering for people. We strive to make each other and the world around us better every day. It shows up in everything we do - from the growth opportunities we provide to our people, to the quality of our projects and the amenities we build into them.

Our commitment to craftsmanship, doing the right thing and creating customers for life has cemented our reputation as one of Canada’s most respected privately held companies.

About the Role:
Bosa Properties is looking for a Customer Care Manager to join our team of talented real estate professionals. Reporting to the Director, Customer Care, this individual will have the opportunity to support our SEAandSKY masterplan community in Squamish and other developments, connected to the most coveted real estate.
- Lead an engaged and high performing customer care team that delivers market leading customer support to our homeowners;
- Build an inclusive environment that balances challenge and support for the team through coaching, accountability, and development opportunities;
- Act on the front-line of Bosa and BlueSky Properties, ensuring that homeowners’ concerns are addressed, and their expectations are met in a professional and timely manner;
- Oversee home-owner inspections and orientations, offering the best solution to meet customer needs according to company standards;
- Effectively collaborate and build relationships with our general contractor, development, and construction groups.

What you Bring:

- Five (5) years of experience with deficiency repairs;
- Proven ability to lead and motivate an inclusive team focused on results and learning;
- A strong understanding of the functions of a building and ability to perform hands on tasks while on site;
- Proven ability to build relationships, provide human-centered solutions and adapt to changing needs;
- Demonstrated ability to problem-solve using effective written and verbal communication;
- Ability to prioritize and anticipate future needs;
- A valid driver’s license.

**Who You Are**
- Integrous: Principled and conscientious, you take your commitments seriously, keeping your promises.
- Continually Creating Excellence: You are always raising the bar. You believe in continual learning and getting better every day.
- Optimistic: You see possibility in all situations and do the work to make the impossible, possible.
- Humble: Unpretentious and self-aware, you take responsibility for your mistakes. Egos are barriers to doing our best work and always learning.
- Courageous: You take the right risks, and are true to who you are. You look for opportunities to step out of your comfort zone and persevere in the face of fear.

**How to Apply**

We value your interest in the Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

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