CRM Administrator

4 weeks ago

Toronto, Canada The Salvation Army Canada and Bermuda Full time

**CRM Administrator**

**Location: Hybrid/Remote**

**Division: Information Technology**

**About The Salvation Army**

For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.

These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to support our internal customers, we are now recruiting for a CRM Administrator.

The CRM Administrator is responsible for the upkeep, configuration and optimal performance of our CRM system, Salesforce. The **CRM Administrator** collaborates with cross-functional teams, stakeholders, and end-users to manage and optimize our Salesforce platform to support operations and enhance its efficiency.

The CRM administrator works directly with process owners across the organization on installation, upgrade, troubleshooting of issues and providing technical support.

**What you will do in this role**:

- Work closely with business resources to directly support and configure our Salesforce platform.
- Manage user access, profiles, and permissions, ensuring adherence to security protocols.
- Maintain data quality and integrity (manage data duplication, implement validation rules, and ensure data cleanup)
- Ensure compliance with relevant regulations and standards.
- Monitor System performance and usage, analyze logs and troubleshoot potential issues with the Salesforce system.
- Prepare for and coordinate Salesforce releases.
- Develop maintenance plan and implement system updates and patches.
- Provide on-going technical support, handle tickets according to agreed SLAs.
- Prepare and maintain technical documentation in line with system configuration.
- Promote process improvement practices through KPIs and SLAs.

**What you bring to the table**:

- Salesforce Administrator Certification
- 3-5 years of hands-on Salesforce Administration in a complex, enterprise setting
- Knowledge of infrastructure technologies such as SaaS platforms management, Active Directory, Microsoft 365, VPN, SSL.
- Excellent problem-solving skills: identify root cause, collect details, establish facts, and draw valid conclusions.
- Highly motivated with the ability to produce quality work with mínimal supervision.
- Excellent team-player, work effectively with others within or outside the organization to accomplish goals.
- Ability to work independently while managing priorities and juggling multiple projects.

**What We Promise**
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Work from home and flexible hours
- Benefits
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our Core Values as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions - there’s a place for everyone to belong here.

**Compensation**

**How We Hire**

We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be. The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

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