Events Coordinator

1 month ago

Toronto, Canada Harlo Entertainment Inc. Full time

Harlo Entertainment is a Toronto-based operator, management and private equity company, delivering experience in both the hospitality and entertainment industry. With first-hand insights and perspectives, Harlo Entertainment defines best-in-class, luxury experience and is deeply committed to the highest level of guest satisfaction.

We are a people first culture. We strive to create great outcomes and to establish win-win partnerships through integrity, reliability, inclusivity, and great communication. Our greatest asset is our people, as they are the powerhouse behind our outcomes.

We challenge the status quo. We are disruptors. We are bold in what we do. We are brave, think big and move swiftly. We don't just acknowledge change, we initiate and embrace it.

We always bring our best. We hold ourselves accountable for over-delivering on a consistent basis. We take responsibility for the outcome of our work. Done is better than perfect.

We find a way to make it possible. We are in the business of storytelling and remarkable experiences to create moments that matter. We ooze passion and pride in everything we do.

We are relentless, driven and proud. We dig deep, we get our hands dirty. There is no challenge is too big or too small for our team.

We are seeking a client centric and enthusiastic Events Coordinator to join our Events and Sales team. In this role, you will be responsible for creating and delivering exceptional dining experiences, serving as the primary point of contact for small events of properties and providing fantastic customer service.

**What You’ll Do**
- Direct sales and events operations of assigned portfolio properties by the Sales & Events Manager
- Prepare proposals for clients and maintain well-organized event records, including Banquet Event Order paperwork that clearly states the menu, beverage offerings and the finer details required to execute the event.
- Serve as the primary point of contact for small events of properties within portfolio, providing accurate and timely information to clients, vendors, and team members
- Coordinates with culinary and operations teams to ensure all items are on site for events
- Creates Floor plans for events that require a specific configuration of the space and communicates the vision to the operations team
- Responds to guest’s requests and correspondence in a timely manner
- Organizes site tours or meetings with prospective guests to discuss event details or spaces
- Sources specialty items for guests needs and orders items prior to event
- Liaison with external vendors required for events
- Orders any rentals that are required to execute events
- Gather post-event feedback and develop ways to improve client satisfaction to create customer loyalty and deliver a positive event experience
- Complete event packages for all events which include: (BEO, Floor Plan, Order & Kitchen Sheets, Custom Menus and Name Cards)
- Attend Event related meetings as required
- Responds to initial event inquires as a liaison to gather more information that come through the general inboxes and distribute to correct team members.
- Update menu templates in Tripleseat and collateral to send to clients for every menu change.
- Other Event Administrative tasks assigned.

**What You’ll Need**
- Ability to problem solve and find creative solutions to
- Provides fantastic customer service and high expectations for quality
- Ability to create a strong rapport with colleagues, onsite staff and the Operations Team
- Excellent interpersonal and communication skills, in person, written and by phone
- Agile and able to pivot in a fast-paced environment, comfortable with change
- Client Centric, focused on creating and delivering exceptional dining experiences
- Highly organized, time management skills, ability to multitask numerous projects and events while meeting deadlines
- Display a positive attitude and body language when speaking with guests, being on the restaurant floor and communicating with the Operations Team
- Strong leadership skills, proficiency in delegating tasks to the onsite staff
- Calm demeanor under pressure, dealing with challenging guests and issues that may arise during the execution of the event

**What We Offer**
- Competitive compensation, including comprehensive benefits, spending account and professional development program.
- Opportunity to develop skills and gain experience in multiple disciplines in a fast-paced environment.
- Dynamic and fun office culture with colleagues who share the same core values.
- Exclusive perks from our portfolio companies, including restaurants and fitness studios.
- Unlimited vacation policy.

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