Technical Customer Service Representative

7 months ago

Guelph, Canada A.R. Thomson Engineered Solutions Inc. Full time

Full-time position

**Reports to**: Product Manager

**Sudbury International** was established in 1975 and has earned a vibrant reputation for producing Flue Duct expansion joints for a wide range of industries including specialties in Gas Turbine exhausts. Sudbury International is a division of A.R. Thomson Engineered Solutions Inc., a Canadian-owned business with more than 55 years of experience as one of the largest manufacturers and distributors of fluid containment and control products in North America with branches located across Canada. Our Guelph location specializes in manufacturing expansion joints, flexible hose assemblies and valve repair and acts as the central hub for technical and sales support for our Eastern Canada operations.

**General Accountability**:

- Review customer bid packages and source the raw materials and processes required to meet bid package specifications for manufactured parts
- Demonstrate a high level of competence and accuracy when creating part numbers, descriptions, BOM’s, routings, costing/pricing conditions, etc.
- Provide customers with accurate information on the company’s products and services
- Respond to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations. Proactively follow up on quotations and customer information requests, directly interacting with customers

**Qualifications & Requirements**:

- Minimum 2 years of industry-related experience in the industrial supply and manufacturing fields
- An understanding of drawing standards, tolerances and Bill of Materials (BOM)
- Experience using Microsoft Office products.
- Knowledge of applicable industry codes and standards such as ASME, CSA, ISO, etc. would be an asset.
- Strong technical, oral and written communication, interpersonal and negotiation skills
- Demonstrate ability to solve problems and adapt to changing priorities
- Posses a professional, positive, team-oriented attitude

**Health & Safety Commitment**:
All employees are responsible to work in a manner that safeguards themselves, their co-workers, and other persons not engaged in the work but present on our site and the environment. Employees have three basic rights which are protected by law: (1) the Right to Know what hazards are present at their worksite; (2) the Right to Participate in keeping their worksite healthy and safe, and (3) the Right to Refuse work that they believe to be dangerous to themselves or others. Our 3 fundamental principles within the ARTES safety program are (1) Commitment to maintaining a safe and healthy workplace; (2) Compliance with Company Health & Safety requirements and OHS legislation; (3) Accountability for employees’ Health & Safety responsibilities to themselves and others.

**Salary & Benefits**:

- Very competitive salary
- Health Benefits include Dental & Vision care, life insurance, extended health care, long-term disability, and an employee assistance program
- Company Pension plan
- Paid time off
- Work anniversaries recognition
- Company events
- Endless growing opportunities

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Unit 6 Guelph, On N1K 1N4: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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