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Surface Customer Service Representative

1 month ago

Guelph, Canada KINTETSU WORLD EXPRESS Full time

**LOOKING FOR AN AMAZING CAREER OPPORTUNITY?**

**WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO**

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today

**KWE IS CURRENTLY HIRING FOR A SURFACE CUSTOMER SERVICE REPRESENTATIVE**

KWE is currently looking for a Surface Customer Service Representative who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

**WHY KWE?**
- On-going training and development to ensure your success.
- A fast-paced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
- Paid time off benefits.
- Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
- Immediate RRSP eligibility.
- Flexible work arrangement 4 days onsite, 1 remote.

**REQUIREMENTS**
- Formal Academic training in a related field of study from two-year college or technical school and six months to one
- year related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Intermediate personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.

**DETAILS OF THE JOB**
- Coordinate and track transportation orders, ensuring timely pickup and delivery according to client requirements.
- Proactively identify and resolve any issues or challenges that may arise during the transportation process, working closely with internal teams and external partners to find effective solutions.
- Maintain accurate records of client interactions, order details, and any relevant documentation.
- Generate reports as needed to provide insights into transportation performance and client satisfaction.
- Cultivate strong relationships with clients, carriers, and other stakeholders to foster collaboration and ensure smooth operations.
- Identify opportunities for process improvements and efficiency gains within the customer service function, contributing to the overall success of the organization.
- Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints.
- Pay special attention to key assigned/troubled accounts.
- Coordinate special projects as assigned, coordinate and monitor movement of shipments on a daily basis.
- Ensure business relationships and services levels are maintained (customers and vendors).
- Respond to customer enquiries, and trouble shoot.
- Assist with surface logistics operation and sales, ensure accurate processing of paperwork to minimize errors.

**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW