HR Specialist

6 months ago

Montréal, Canada Maples Group Full time

**Position**:HR Specialist, Shared Service

**Location**:Montreal, Canada

**About Us**

The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.

Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.

**What’s it like to work here?**

We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.

**The Opportunity**

We are looking for an accomplished HR Specialistto join our Human Resourcesteam as part of our financial services business in Montreal.

Consistently recognised as one of Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally rich and entrepreneurial organisation, with over 300 colleagues from 50 countries collaborating to deliver best-in-class solutions to clients worldwide. As part of our Montreal team you will:

- Provides support and guidance to the HR administrators and acts as a point of escalation to resolve complex cases.
- Conduct quality checks and audits to ensure quality, accuracy and completeness of the deliverables of the HR administrators he/she oversees / supervises.
- Follow-up with dissatisfied employees / customers to ensure their concerns are heard and that their feedback is brought back to the HR Shared Service team for customer service and process improvement consideration.
- Identify root cause of issues and partner with HR leadership through sharing of employee feedback, prioritization, and metrics that qualify impact of issue
- Identifies and leads efforts to improve customer service excellence and efficiency
- Support the transition of new responsibilities to the HR Shared Services team
- Such other functions or projects as may be determined from time to time by the HR leadership.

**What You Bring**
- Degree in Human Resources or Business Management
- 3 years experience in HR Operations/Shared Services
- Strong interpersonal and customer service skills
- Exhibit patience, empathy, and positivity
- Have strong problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.
- Working knowledge of HR systems, case management, knowledge base portal, and reporting tools.
- French is a plus

Key skills for this role are as follows:

- Attention to detail, professionalism, excellent organizational skills, and a team-first mentality
- Be a self-starter with the ability to handle a diverse workload
- Experience with relationship management and client service
- Excellent time management, organizational, prioritization and communication skills, both verbal and written (fluent written and oral English).

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Pageor on LinkedIn.

**Poste**:Spécialiste des RH, Services partagés

**Lieu**:Montréal, Canada

**À propos de nous**

Le Groupe Maples est un leader mondial des services financiers auquel font confiance de nombreux gestionnaires de fonds de couverture, sociétés de capital-investissement et entreprises internationales parmi les plus importants au monde.

Nos équipes financières et juridiques, qui travaillent côte à côte, fournissent constamment des services primés à une clientèle mondiale, offrant ainsi des possibilités d’apprentissage et de carrière inégalées à nos 2 500 collègues dans le monde.

**Milieu de travail**

Nous sommes déterminés à exceller et la collaboration est la clé de notre réussite constante. Nous pouvons aller plus loin pour nos clients parce que nous allons aussi plus loin les uns pour les autres. Notre culture inclusive crée un environnement où les gens peuvent être eux-mêmes au travail, tout en donnant le meilleur d’eux-mêmes. Quel que soit votre lieu de travail au sein du Groupe Maples, vous ferez partie d’une équipe mondiale.

**L’occasion**

Nous recherchons un Spécialiste des RHaccompli pour se joindre à notre équipe RHau sein de notre activité de services financiers à Montréal.

Constamment reconnu comme l’un des meilleurs employeurs de Montréal, le Groupe Maples a établi ses activités dans le centre-ville en 2009. Notre bureau de Montréal illustre bien la richesse culturelle et l’esprit d’entreprise de notre organisation, avec plus de 300 collègues de 50 pays qui collaborent pour fournir des solutions de premier ordre à

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