Full Time Front Line Supervisor

3 weeks ago

Toronto, Canada The Salvation Army Full time

The position of Front-Line Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of New Hope Leslieville.

**KEY RESPONSIBILITIES**:
**Oversee the day-to-day operation of the Shelter.**
- Ensure and support clients receive proper client care, direct consultation, referral, and supportive case management to clients.
- Participate in Case Management and Client Meetings.
- Review Incident Reports and Client Files.
- Assist with monitoring the discharge criteria and appeal process.
- To oversee the monthly Resident meetings.
- Review and audit documentation on a regular basis.
- Coordinate with community service agencies to coordinate discharges to the shelter.
- Participate in the development, planning and coordination of all programming activities and special events.
- To assist with community and city complaints.
- Provide back-up support and make decisions in the absence of the Assistant Director or Property Manager.

**Supervise Frontline Workers in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.**
- Schedule, conduct and document supervision.
- Complete monthly schedules.
- Conduct Performance Reviews and Evaluations.
- Chair team meetings, conduct case conference and other meetings.
- Support team in providing system in implementation of enhanced case management model utilizing Housing First, The Outcomes Star and Critical Time Intervention.
- Provide support and direction for staff in assessment, developing individual support plans, consultation, referral and supportive counseling to individuals.
- Ensure program and agency documentation is maintained as per policies.
- Work with Assistant Director with onboarding process.
- Participate in after hours and on call support.

**ORGANIZATIONAL RESPONSIBILITIES**
- Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Toronto Housing and Homeless Support
- Participate fully and constructively in all staff and departmental meetings.
- Read and follow the Policy and Procedures Manual.
- As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to management
- Participate in authorized seminars and training sessions as requested.
- Represent the organization in a professional manner.

**WORKING CONDITIONS**:

- This is a permanent full-time position working 40 hours per week.
- Flexibility for evenings and weekend shifts, shift: Sunday to Thursday with on call.
- Working environment is in the shelter locations in generally agreeable conditions.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Minimum 2-year Diploma in Humanities and Social Services.
- Certification in First Aid/CPR, and Non-Violent Crisis Intervention and Conflict Resolution.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- 2 to 3 years minimum of significant work-related experience including residential and case management experience in the homeless serving sector.
- Previous supervisory experience an asset.
- Experience with marginalized individuals and familiarity to a wide variety of resources to meet client needs.

**SKILLS AND CAPABILITIES**:

- High level of comfort working within a diverse and multicultural environment.
- Excellent verbal and written skills.
- Proficient with Microsoft Office.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**

Published

February 22, 2024

Location

Toronto, ON

Job Type

Full-time

Ministry Unit/Dept:
New Hope Leslieville

Salary Range:
$41,230 - $51,538 per year

Address:
29 Leslie St

Posting Expires:
March 3, 2024

Applications Accepted By:

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