Full Time Front Line Supervisor

3 weeks ago

Toronto, Canada The Salvation Army Full time

The position of Residential Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of the New Hope Hotel Program

**KEY RESPONSIBILITIES**:
**Supervise and provide day-to-day direction to the Hostel Staff in accordance with policies, procedures, including pay roll, Collective Agreement, Employment Standards**
- Schedule, conduct and document supervision
- Conduct Performance Reviews and Evaluations
- Chair team meetings
- Provide back-up support to these positions and their functions as required
- Work with Shelter Assistant Director/Director to hire, orient, train, evaluate, discipline and terminate staff in concert with Territorial Standards and in conjunction with Human Relations
- Recruit, select and train new staff as necessary; ensure staff are trained in accordance with established policies and procedures

**Oversee the day-to-day operation of the Shelter.**
- Ensure clients receive proper client care while relating to the Program Staff
- Ensure the Triage process is completed for new admissions to the shelter
- Provide direct consultation, referral, and supportive case management to clients
- Review all Incident Reports, making any follow-up and put necessary notations on client’s file as needed
- Assist with monitoring the disciplinary/penalty assessments imposed on clients
- To oversee the monthly Resident meetings
- Read daily the logbooks and make the necessary follow-up
- Liaise with hospitals and other community service agencies to coordinate discharges to the shelter
- Participate in the development, planning and coordination of all programming activities and special events in conjunction with the Director
- To assist the Director with Community and City complaints
- Provide back-up support and make decisions in the absence of the Shelter Manager

**Provide leadership, supervision, coaching and mentoring to the New Hope Leslieville Front Line **Workers following Employment Standards and payroll procedures.**
- Support team in providing system in implementation of enhanced case management model utilizing Housing First, The Outcomes Star and Critical Time Intervention
- Provide support and direction for staff in assessment, developing individual support plans, consultation, referral and supportive counselling to individuals
- Ensure that individualized support plans/service agreements are developed and provided for clients to promote personal development, responsibility and community relationships through a recovery focused and participant-directed approach to treatment
- Support staff in use of The Outcomes Star and corresponding case plans
- Ensure spiritual and religious care is available to clients and staff
- Ensure program and agency documentation is maintained as per policies
- Conduct case conference and other meetings, ensure minutes are recorded and circulated to team members
- Keep up-to-date strategic job descriptions and to plan goals, mentor and assess the performance of staff and others (counsellors, funded placements, etc.) in accordance with TSA procedures as appropriate. Some specifics:

- Develop and monitor after hours and on call support
- Ensure staff are trained on all legislative requirements, human resources processes and mental health/concurrent disorders and housing support as required
- Schedule, conduct and document supervision. Provide or ensure work supervision is provided to staff and follow up workers to meet expectations of service delivery

**To assist the Director and Assistant Director with the administration of the Shelter.**
- Work with the Director and Assistant Director in ensuring the Shelter is in compliance and meeting the standards for the Quality Assurance and Accreditation
- Attend Committee and Agency meetings as directed
- Assist in the development and implementation of Shelter Policies and Procedures
- Conduct tours of building for groups or individuals as requested
- On call duties as per schedule
- Responsible for preparing Vouchers for Client Assistance

**To assist the Director to ensure that all Health and Safety requirements specific to the Shelter are in compliance with the Occupational Health and Safety Act.**
- To perform workplace inspections
- To conduct information sessions (safety talks, staff meetings)
- To assist with incident investigations
- To assist with employee health and safety training
- To assist, make recommendations and/or correct substandard acts or conditions
- To assist in commending employee health and safety performance
- To perform employee safety observations
- To ensure compliance with specific Shelter requirements within sections 25 & 26 of the OHSA

**To assist the Assistant Director with the Finances of the shelter**
- Prepare and submit hours of work bi-weekly for payroll submission

**To assist the Director with the Human Resources of the shelter**
- Assist with staff recruitment and orientation
- Conduct reference checks
- Organi

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