Vice President, Programs, Services

3 weeks ago

Toronto, Canada West Toronto Community Health Services Full time

**Vice President, Programs, Services & Supports**

Time for a change? Are you looking for your next role where your excellence will continue to shine, your professional standards are highly valued, and you can continue to learn and grow? If you consider yourself a quadruple-aim oriented healthcare leader and are looking to be part of a dynamic inter-professional health care team in a unique community health and support services agency, this is your opportunity to advance your career and also contribute to health system transformation.

On December 15, 2021, Regeneration Community Services, Storefront Humber Inc., and The Four Villages Community Health Centre amalgamated to create the West Toronto Community Health Services (WTCHS), formally merging and now integrating community mental health and addictions services, community support services, home care, and inter-professional primary health care services. Under one agency, our overarching goal is to provide the full range of coordinated community health and support services to help keep our clients physically and mentally healthy and living at home, in the community.

As part of the executive leadership team, and reporting to the President and Chief Executive Officer, the Vice President, Programs, Services and Supports provides enabling and supportive leadership and oversight via four Directors for the organization’s three service delivery divisions: mental health and addictions, community support services & home care, and primary health care. Services being overseen through the Directors include: inter-professional team-based care primary care, health promotion programs, community initiatives in partnership with other agencies, residential support services, supportive housing, peer support, community support services and programs and home care. This position is also accountable for the agency’s privacy office and for ensuring accreditation readiness and maintenance.

WTCHS highly values diversity, inclusion and respect, and we thus strongly encourage resumes from people who reflect the diverse communities we serve and support.

The Vice President, Programs, Services and Supports:

- Collaborates with the Chief Executive Officer and Vice President, Corporate Operations in driving organizational mission, vision, operational strategy, and hiring needs, consistent with organizational values and achieves Quadruple Aim operational excellence in care, services, programs and client supports
- Leads and enables and team of dedicated health care and support services professionals to ensure our clients easily receive and benefit from team-based, coordinated, inter-professional and inter-sectoral care through a “whole system” approach to quality, i.e., Quality Improvement, Quality Monitoring, Quality Assurance and Quality as a Strategic Lever
- Inspires and supports the Directors across service delivery to enable the integration of programs and services and support in a way that improves collaborative and coordinated care by all providers and teams across the organization to enhance client experiences and outcomes
- Recommends to the President and CEO an array of initiatives and improvements to the agency’s programs and services, for inclusion in the annual operating plan pertaining to further strategic priorities, achieve related goals, and improve organizational performance
- Responsible for implementing the initiatives relating to the strategic direction and goals of the division within the framework of the organization's strategic plan and annual operating plans.
- Continually participates in building and maintaining positive working relationships across the organization through effective communication, performance improvement and teamwork efforts
- Oversees the development and implementation of annual quality improvement and performance improvement plans for review and approval by the CEO and the Board
- Works with the CEO and VP of Corporate Operations to identify and mitigate enterprise risks and develop an annual Integration Risk Management Plan
- Responsible for overseeing the preparation towards accreditation and maintenance of standards by supporting directors and others involved in accreditation

**KEY ACCOUNTABILITIES**:
**Strategic Management**
- Oversee the design, planning, implementation and evaluation of service delivery, plans and procedures
- Set comprehensive goals for the growth and success of client services and programs

**Leading Service Delivery**
- Oversees the directors in the effective and efficient daily operations - services delivery and community programs
- Provides strategic leadership for the development of a dynamic, professional practice environment recognized for clinical excellence and quality client care and experience
- Combines knowledge of client care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare and social service work professionals and clients

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