Customer Service

3 weeks ago


Vaughan, Canada Canpaco Inc Full time

1. Education: A high school diploma or equivalent is required. A degree in business, marketing, or related field is preferred.

2. Experience: Previous experience in customer service, sales, or related field is preferred.

3. Knowledge and Skills:

- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Attention to detail and accuracy in work
- Ability to multi-task and prioritize workload
- Familiarity with customer service practices and procedures
- Proficiency in Microsoft Office, particularly Excel
- Experience with customer relationship management (CRM) software

4. Job duties and responsibilities:

- Process customer orders and ensure timely delivery of products
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate and up-to-date customer information in the CRM system
- Work closely with other departments, such as sales, shipping, and accounting, to ensure customer satisfaction
- Provide product information and technical support to customers
- Assist with sales and marketing activities, such as promoting new products or services to customers
- Prepare reports and analyses on customer service activities
- Light daily filing and Admin work
- Other duties as assigned by the supervisor or management

5. Physical demands: This position requires the ability to sit for extended periods of time, as well as occasional standing, walking, and bending.

6. Work environment: The Customer Service Representative works in an office setting and may have regular interaction with customers and other employees.

7. Competitive Pay and Benefits offered

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 5 years (preferred)

Work Location: In person


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