Customer Service Manager
6 months ago
Customer Service Manager In Mobility Equipment Supplier company
**Duties**:
- Oversee and manage a team of customer service representatives
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer service metrics and provide reports to upper management
- Train and coach customer service representatives on best practices
- Collaborate with other departments to ensure a seamless customer experience
- Identify areas for improvement in customer service processes and implement solutions
- Conduct performance evaluations and provide feedback to team members
**Experience**:
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to handle difficult customers and resolve conflicts effectively
- Experience in sales and negotiation is a plus
- Proficient in using customer service software and CRM systems
We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' experience.
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service management.
**Salary**: $55,000.00-$60,476.86 per year
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Vaughan, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Customer Service Representative
3 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeAbout the RoleThe Customer Care Representative, Bilingual, serves as the first point of contact and strives to provide exceptional customer experience in support of multiple business units within CAD Customer Service. The CCR is responsible for the order management of all customer requests pertaining to product orders, and/or general inquiries with a focus...
-
Customer Service Representative
1 month ago
Vaughan, Ontario, Canada CAD Customer Service Full timeAt CAD Customer Service, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will strive to provide the absolute best customer experience in support of multiple business units within our organization.The ideal candidate will have...
-
Vaughan, Ontario, Canada CAD Customer Service Full timeJob OverviewWe are seeking an experienced Customer Service Representative to join our team at Terumo Medical Canada, Inc. (TMCI). As the first point of contact for customers, you will play a vital role in providing exceptional service and support.About the RoleThe successful candidate will be responsible for managing customer inquiries, processing orders,...
-
Customer Support Specialist for Medical Devices
2 weeks ago
Vaughan, Ontario, Canada CAD Customer Service Full timeAbout Terumo Medical CorporationTerumo Medical Corporation is a leading global medical device manufacturer that provides high-quality products and services to the healthcare industry. We are committed to delivering exceptional customer experiences and driving innovation in medical technology.Job Description: Medical Device Customer Service RepresentativeThe...
-
Customer Care Representative, Bilingual
2 months ago
Vaughan, Canada CAD Customer Service Full timeTerumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...
-
Customer Service Manager
6 months ago
Vaughan, Canada Stage Windows & Doors Full time**Position Summary**: The Order Desk Manager will play a vital role by assisting the Sales Director in workflow management of the department ensuring accurate and timely processing of client orders. The Order Desk Manager will provide leadership and direction to facilitate and streamline order entry process. This position is focused on leading the order...
-
Customer Service Manager
6 months ago
Vaughan, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Customer Service Manager
4 weeks ago
Vaughan, Ontario, Canada Co-op Full timeAbout the roleWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be part of a friendly team dedicated to helping our customers. Your main responsibilities will include coaching and supervising our Customer Team Members, deputising for the Store Manager, and delivering great customer service.Key...
-
Customer Service Manager
1 month ago
Vaughan, Ontario, Canada Co-op Full timeAbout the RoleWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesProvide friendly and thoughtful service to customers, taking ownership for managing the...
-
Customer Service Manager
2 weeks ago
Vaughan, Ontario, Canada M.A.Y. Cosmetics Inc. Full timeM.A.Y. Cosmetics Inc. seeks a skilled Customer Service Supervisor to lead our sales team and ensure exceptional customer experience.About the RoleThis is a permanent position requiring approximately 30-40 hours of work per week.The estimated annual salary for this role is $45,000 - $60,000, depending on location and experience.We offer a competitive...
-
Customer Service
1 month ago
Vaughan, Canada Chair Decor Full timeFounded in 1991, Chair Décor is a leader in renting specialty linens, tablecloths, chair covers, napkins, and other table top accessories targeted at the event industry. Chair Decor is one of Canada’s largest supplier of table clothes and chair covers. With 100’s of different table coverings there is something for every taste and budget. Shipping coast...
-
Customer Service Project Manager
2 weeks ago
Vaughan, Ontario, Canada Plan Group Inc. Full timeJob Description:We are seeking a highly skilled Customer Service Project Manager to join our team at Plan Group Inc.Key Responsibilities:Manage work order flow, including creation, delegation, and close-out activities of work orders to create accurate invoices.Support Account Executives, Sr. Management, and Field Staff to develop and maintain customer...
-
Senior Customer Service Manager Position
1 week ago
Vaughan, Ontario, Canada M.A.Y. Cosmetics Inc. Full timeAbout the RoleM.A.Y. Cosmetics Inc. is seeking an experienced Senior Customer Service Manager to oversee our customer service team and ensure exceptional customer experiences.Job SummaryWe are looking for a highly skilled and organized Senior Customer Service Manager to lead our customer service team in providing top-notch support to our customers. The ideal...
-
Customer Service Rep
6 months ago
Vaughan, Canada Toro Group of Companies Full timeJOB SUMMARY The Customer Service Representative reports to the Customer Service Manager at Protemp. MAJOR RESPONSIBILITIES/ACCOUNTABILITIES Health and Safety - Create and maintain a culture of Safety First. - Works with the Health & Safety Department to ensure implementation of Toro Aluminum’s safety program and adherence to all safety requirements. -...
-
Rotisserie Manager
2 weeks ago
Vaughan, Ontario, Canada Loblaw Companies Ltd - Head Office Full timeAt Loblaw Companies Ltd - Head Office, we are seeking an exceptional Rotisserie Manager to join our team. This is a fantastic opportunity for a motivated individual to lead our Pane Fresco Rotisserie department and provide customers with the best possible experience.Job SummaryWe are looking for a skilled Rotisserie Manager who can oversee the production and...
-
Customer Service Representative
6 months ago
Vaughan, Canada Daltile Full timeDal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...
-
Cashier/customer Service
6 months ago
Vaughan, Canada Bready Full timeResponsibilities: - Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner - Operate cash register and handle cash transactions accurately - Maintain a clean and organized checkout area - Answer customer inquiries and resolve any issues or complaints - Promote store promotions and upsell products to...
-
Customer Service Representative
5 months ago
Vaughan, Canada Pfaff Automotive Full timeCustomer Service Representative Audi Vaughan Vaughan ON L4K 2M9 **Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we...
-
Customer Service Representative
1 month ago
Vaughan, Ontario, Canada Precise Parklink Full timePrecise ParkLink Job Description:Job Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative at Precise ParkLink, you will be responsible for providing exceptional customer care to our clients. This includes answering inquiries, assisting with payments, and resolving customer issues in a timely and professional manner.Key...
-
Customer Service Ambassador
1 month ago
Vaughan, Ontario, Canada beBee Professionals Full timebeBee Professionals is looking for a skilled Account Management Specialist to join our team. The successful candidate will be responsible for providing top-notch customer service, managing client accounts, and building strong relationships with clients.Key qualifications include:Minimum of two years of customer service experienceExcellent communication and...