Collision Centre Manager

3 weeks ago

Peterborough, Canada Holiday Ford Lincoln Full time

The **Collision Center Manager** is responsible for overseeing all operational aspects of our Collision Center with a knowledge of high-quality collision repair. The manager is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The manager must have a good understanding of insurance claims procedures and policies communicating with the adjuster and customer regarding the repair status of the vehicle. Responsibilities include the managing of the production of workflow, overseeing the completion of all repair within expected target dates while achieving productivity, profitability, and exceptional customer service. It is imperative the manager possess a good work attitude creating a team spirit in support of the company and fellow employees.

**Duties/Responsibilities**
- Manage the day-to-day operations of the facility, its employees and customer relations.
- Maintain relationships with our insurance partnerships by ensuring all guidelines are adhered to.
- Inspect qualified vehicles and write damage appraisals.
- Informs customers about our repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
- Ensure prompt payment of receivables.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains Ford’s warranty and Quality Control process with all customers.
- Oversee ordering of auto Parts and body shop supplies.
- Review work orders, assigns tasks to employees and verify the quality of work performed.
- Resolve all customer-related complaints.
- Recruit, interview and hire new employees to ensure adequate staffing.
- Oversee the training, development, corrective action of all employees.

**Experience/Skill Requirements**
- prior experience as a collision estimator or insurance appraiser.
- Fluent in Estimating Software (Audatex and/ Mitchell).
- Work independently without close supervision.
- Flexible/adaptable to constant change.
- Strong tact and diplomacy; ability to interact with all levels of personnel.
- Highly organized; ability to handle multiple concurrent assignment.
- Developed reasoning/problem solving skills; analytical and decision-making skills.
- Ability to prioritize, organize and plan work under own initiative.
- Strong communication skills (reading, writing, speaking, listening).
- Ability to train others.
- Professional leadership ability.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours: Monday - Friday (8:00 a.m. - 5:00 p.m.)

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (required)

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