Scheduling Supervisor

3 weeks ago

Peterborough, Canada Peterborough Regional Health Centre Full time

Position: Scheduling Supervisor

Department: Human Resources

Position Status: Full-Time

Union: Non-Union

Number of Positions: 1

HOURS OF WORK:
Hours of work are Monday to Friday, daytime hours and extra hours may be required on occasion to meet workload demands.

Approximate # of Hours per week:37.5

Type of Shifts:Hours of work are Monday to Friday, daytime hours

WHY WORK FOR US:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

WHAT YOU’LL DO:
The Scheduling Supervisor is a member of the HR team and is a key resource for the daily operations of the Scheduling department within the HR Division. Along with the HR Manager, Scheduling and Systems., the Scheduling Supervisor provides leadership support the Scheduling team and to PRHC Leadership with expert advice and knowledge on the scheduling system, scheduling practices, and standard processes.

The Supervisor isresponsible for providing coaching, support, mentorship and training to the Scheduling team.

Leadership:

- In collaboration with the HR Manager, oversee the daily operation of the Scheduling department
- Communicate the performance expectations of all members of the Scheduling department and provide continuous feedback on performance, taking immediate action to recognize achievements and address deficiencies or problems
- Monitor team performance and develop feedback reports for management
- Provide input into performance evaluations
- Participate in the recruitment and selection of new Scheduling team members
- Provide communication, education, problem-solving and general information sharing within the Scheduling department through regular staff meetings and other communication techniques
- Monitor day to day transactions (on a regular cadence), including developing and conducting regular integrity checks for data accuracy and completeness
- Assists with the evaluation and monitoring of scheduling systems, policy and procedures and recommend changes when necessary
- Promote good public relations by fostering and maintaining positive communications with staff and clients
- Lead and nurture a work culture that promotes open, frequent, and dynamic communication among Scheduling department staff, promoting teamwork with a customer focus to accomplish desired goals and objectives
- Prepares working schedules for the team according to rotational planner timelines
- Manages escalations ensuring issues are resolved in a timely manner
- Interact with unit managers or their delegates for continual improvement of the staff scheduling processes - optimizing the use of the Kronos/Dimensions for staff
- Represent the hospital in issues pertaining to scheduling (e.g. grievances, labour management, collective agreement bargaining), if required
- From a quality control perspective, oversee the maintenance, restructuring, and changes to master rotations by HR Scheduling Planners based on hospital needs
- Provide expertise in the development of new master schedules and staffing plans
- Act as a resource for creative scheduling solutions to support staffing needs and improve staff satisfaction with their scheduling experiences

Training and Development:

- Develop and deliver training and refresher training for staff & leaders to use the corporate Time & Attendance System (Kronos/Dimensions) including but not limited to end user self-service, manager orientation, etc.
- Provide education and training to all Scheduling department staff with regard to union contracts (in collaboration with the Labour Lead), payroll, scheduling rules, and the corporate Time & Attendance System (Kronos/Dimensions)
- Provide input into the learning/performance needs of Scheduling department staff, identifying gaps and trends as well as developing conte

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