Technical Writer

**Who we are**:
Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.

We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work-life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let’s combine our passions for building a greener future

**Your mission**:
To understand the customer experience and use this understanding to efficiently capture and distill the knowledge of Reliable Controls experts into content that is accurate, clear, concise, timely, and optimized for the needs of the customer and the organization.

**What we offer**:

- Flexible Hybrid work environment
- Highly competitive extended health and dental plans for you and your family
- A yearly RRSP contribution on the company’s behalf, plus an employee contribution-matching program to help you grow your financial well-being
- Participation in company profit sharing scheme
- Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers
- Free convenient parking, or choose our green transportation option and be paid for it
- Social Committee events almost every month, from golfing, rooftop volleyball, LAN parties to camping and skiing
- Free on-site gym at both locations
- Awards and recognition for service and accomplishments
- Professional development and tuition reimbursement program
- A rewarding career doing work that matters

**What we hope to create**:
Solutions for building operators to enable the vision of Net-Zero Emissions by 2050. Help us get there.

**In this role you will**:

- Develop documentation for Reliable Controls public-facing API and software products
- Develop topic-based content with an emphasis on usability, consistency and adherence with our style guide to generate integrated help and other output formats
- Use Reliable Controls products like a customer to understand workflow, product operation, and potential customer pain points
- Work independently and collaboratively as part of the Technical Communications team
- Research, gather, and synthesize disparate information from various sources into cohesive, audience-friendly content
- Proactively contribute to improvements in technical content, quality assurance, and the overall development process

**You'll have access to**:

- An onboarding package to get you up to speed
- Online training courses
- Experienced, collaborative colleagues
- Annual training allowance

**This role might be right for you if you have**:

- A minimum of 3 years experience in software documentation, and any experience with API's or API documentation would be a huge asset
- Post-secondary education in an area such as technical or business communications would be preferred
- An interest in communicating technical information to a diverse audience
- A desire to learn and understand technology, tools, programming, and technical concepts
- A desire to be part of a highly functional team of technical professionals
- Proficiency in the use of Flare or another topic-based content authoring tool and experience with Adobe Creative Suite
- Ideally interest in either instructional, graphic, web design, or human-computer interaction
- Experience in an Agile software development environment
- Experience with building automation system products would be an advantage
- Curiosity and a sense of humour

**You'll be successful in this position if you**:

- Are an enthusiastic, innovative individual who cares about sustainability
- Look for ways to have a meaningful impact on your team's work
- Are interested in using devices to control the physical environment, and you're willing to learn our products and industry
- Like a challenge and want to grow professionally
- Are patient and diligent; quality may take longer, but you know it's worth it
- Value a healthy work-life balance; we don't expect you to work overtime or weekends

**Let’s connect**

At Reliable Controls, it’s not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team’s future, not just their current abilities. Let’s connect. We would love to hear from you