Technical Writer

2 months ago


Victoria, Canada Realign LLC Full time

**Job Type: Contract**:
**Job Category: IT**:
The Contractor will be responsible for the following activities:

- ** User Research and Insights Gathering**
- Conduct in-depth user research to enhance usability and functionality.
- Gather insights from diverse user groups, including government stakeholders, to inform design decisions.
- ** Stakeholder Collaboration**
- Work with stakeholders to define, prioritize, and refine design and system requirements.
- ** Technical and Web Architecture Modernization**
- Develop scalable, future-proof technical and web architecture for the MMI solution.
- ** Knowledge Transfer and Capacity Building**
- Ensure sustainable knowledge transfer through training sessions, reference guides, and capacity-building initiatives for internal teams.

**Key Activities**:

- ** Usability Study**
- Evaluate the current system’s usability to identify areas for improvement across all user groups.
- Analyze workflows and identify opportunities for automation, including AI integration.
- ** Concept Creation and Solution Design**
- Develop innovative design concepts to address key challenges.
- Generate solutions that improve system functionality and user experience.
- ** Co-Creation and Validation**
- Facilitate collaborative design sessions to build internal consensus.
- Validate concepts and designs through iterative testing and stakeholder feedback.
- ** Redesign Recommendations**
- Create a prioritized feature roadmap based on research findings.
- Develop wireframes, prototypes, and mock-ups for key interfaces.
- Conduct a light UI/UX refresh, including updates to the style guide and visual design.
- Address accessibility requirements to meet inclusivity standards.
- ** Reporting and Analysis**
- Deliver detailed reports and presentations summarizing insights and recommendations to the Core Team.
- Perform market and competitor analysis to identify gaps and opportunities for improvement.
- Conduct usability testing sessions and incorporate feedback to enhance system design.
- ** Cross-Functional Collaboration**
- Partner with technical and documentation teams to ensure user research insights are integrated throughout the project lifecycle.

**Key Deliverables**:

- ** User Research Report**
- Findings from interviews, focus groups, and surveys highlighting user needs and improvement opportunities.
- ** Usability Testing Report**
- Comprehensive analysis of usability tests with actionable recommendations for design enhancements.
- ** Prototypes and Wireframes**
- High-fidelity wireframes and prototypes reflecting user research insights and feedback.

**Required Skills**: Technical Writer


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