Customer Service Representative

3 weeks ago

Alberta, Canada Cloud DX Full time

**About Cloud DX**

Cloud DX is an industry leader in digital health care, virtual care, remote patient monitoring hardware and software. The company’s award-winning solutions enable chronically ill patients to stay at home and out of the hospital, drastically improving health outcomes while, at the same time, significantly reducing costs to treat the most expensive patients in the healthcare system. Cloud DX is relentlessly committed to serving patients, driving Innovation, delivering results, and making a difference in communities across North America and globally. The Company was founded in 2014 and has grown into a leader in the Virtual Care Market in North America. The current COVID crisis has accelerated the adoption of virtual care in our markets and Cloud DX is investing in expanding our US Sales and Marketing efforts.

*
The Role*

Cloud DX is growing, and we are looking for a Patient Support Specialist to assist our customers with any questions or technical issues when using our products. Reporting to the** **Manager, Support and Experience**, you will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities.

**What You'll Do**
- Optimize the customer, clinician and patient experience by providing outstanding customer service.
- Diagnose and resolve technical hardware and software issues involving the installation and operation of our cloud-based vital sign monitoring hardware and software.
- Use a critical eye to review tickets and determine appropriate next steps, escalating priority issues when needed.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Follow-up and make scheduled callbacks to customers where necessary.
- Stay current with system information, changes and updates.
- Build and maintain relationships with support leads in our distribution network, gather feedback regarding our products and services, promote best practices and cement relationships.
- You will work with Operations and Sales to train and educate Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.
- Assist in the logistics of connecting and testing health kits and shipping those kits to customers and potential customers in the Canadian marketplace.

**Who You Are**
- Strong computer and telecommunication skills with an advanced ability to establish rapport through telephone contact.
- Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries; ability to approach a high volume of requests with a positive attitude and an ability to resolve the issue at hand.
- The ability to multitask is vital to this role, along with flexibility in support hours.** **While there is consistency with core days (Tuesday
- Saturday), there will be the requirement to accommodate the occasional weekend or evening shift.
- Ability to multi-task, problem-solve, and strong attention to detail.
- Ability to listen and align the patient/client with appropriate resources.
- An entrepreneurial spirit who is eager to learn and sees opportunities for growth.
- You have a collaborative team-player mentality.

**Bonus**
- Bachelor’s Degree in Business or Health Service Field experience is a huge bonus

  • Bilingual Customer Service Representative

    3 weeks ago

    Alberta, Canada Sleep Country Full time

    Company Description At Sleep Country Canada / Dormez-Vous? We are crazy about sleep! Don't believe us!? We happen to be Canada's #1 specialty retailer with over 265 stores nationwide and growing. Working at Sleep Country Canada (SCC) and Dormez-Vous? (DV) is more than just a job, it's your opportunity to realize your full potential! We trust you to make...

  • Field Service Representative

    2 weeks ago

    Alberta, Canada GE Healthcare Full time

    **Job Description Summary**: Patient Care Solutions (PCS) Field Service Representative, you will perform preventative maintenance, installations, troubleshooting, and repairs on Patient Monitoring, Anesthesia, Diagnostic Cardiology, Ventilators, Ultrasound. Based out of the home office in Edmonton AB, this role will service our life-changing medical...

  • Customer Service Junior Specialist

    2 weeks ago

    Alberta, Canada Bickert Management Inc. Full time

    This is a remote position. BMI is a rapidly-growing tech company, providing software solutions and management expertise to a variety of businesses. We are currently seeking a remote **_Customer Service Junior Specialist_** to join our team. This is a great opportunity for someone who is passionate about customer service and looking to start a career in the...

  • Technical Service Representative

    4 weeks ago

    alberta, ab, canada | ca Lock Search Group Full time

    Technical Service Representative Alberta Are you experienced in servicing medical equipment, including installations, maintenance, repairs, and technical support? If so, this opportunity may be for you Lock Search Group is proud to partner with a global leader in the medical field to hire a Technical Service Representative for Alberta. The successful...

  • Sales Development Representative

    1 week ago

    Alberta, Canada EvenUp Full time

    In the past year, we scaled our customer base 5x for a SaaS product with an AE team of 3. We’re now at a point where we are looking for sales development representatives that can generate “top-of-funnel” leads. Opportunities will exist for strong performers to move into a closing role following a 12 - 24 month period. **What you'll do**: - Grow top...

  • Field Service Technician, Automation

    2 weeks ago

    Alberta, Canada McKesson Canada Full time

    McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...

  • Client Representative

    4 weeks ago

    Edmonton, Alberta, P5J, Edmonton region, Canada Golden Management Opportunities Full time

    We are currently seeking a motivated and ambitious Client Representative with excellent communication skills to join our team. In this role, you will be instrumental in building strong relationships with our valued clients, helping to grow our business and deliver exceptional customer service. If you're motivated, excited about technology, and love...

  • Service Center Team Lead

    2 weeks ago

    Alberta, Canada MRC Global Full time

    MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Service Center Team Lead Overview MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market...

  • Pharma Sales Representative, Respiratory – Specialty and Primary Care ALBERTA – Calgary or Edmonton

    4 weeks ago

    alberta, Canada Xediton Pharmaceuticals Inc Full time

    Company Description:Xediton is a specialty pharmaceutical company with a focus on meeting the needs of patients, physicians, and partners. We are committed to developing, partnering, and making available new and established medicines to promote the health of Canadians. We are located in Oakville, Ontario.  For more information, please visit...

  • Field Service Apprentice

    1 week ago

    Alberta, Canada GE HEALTHCARE Full time

    **Job Description Summary**: GE Healthcare Canada has a unique 2-year Service Apprenticeship Program (CSAP) for College & University graduates who wish to pursue careers in health care services. We are seeking a field service personnel for our Service Apprentice Program focused on servicing all our modalities. This position will be based in Edmonton,...

  • (Remote) Manager

    2 weeks ago

    Alberta, Canada Harris Computer Systems Full time

    Harris Computers, through their Business Unit Excelergy Systems, is hiring a Manager, Support Services. This important client-facing role is responsible to lead and manage a small team working in a 24x7 Customer Support Team while developing and maintaining trusted advisor type relationships. In addition to team management and leadership responsibilities,...

  • Sales Representative

    4 weeks ago

    Calgary, Alberta, D3J, CA Nortera Full time

    Joining NORTERA means choosing opportunities to grow together!As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. NORTERA produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.WHY CHOOSE...

  • Commmercial Real Estate Associate

    7 days ago

    Alberta, Canada OBERFELD SNOWCAP Full time

    **Alberta** - Note: This Associate role is for a Licensed Real Estate Practitioner namely in the province of Alberta. **COMPANY OVERVIEW** Oberfeld Snowcap is Canada’s leading commercial real estate advisory firm for retail ers. With over 40 years of experience in the industry, our team of advisors merge their insights with market intelligence to offer...

  • Service Coordinator

    2 weeks ago

    Alberta, Canada Livingston International Full time

    **Service Coordinator** Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our...

  • Brand Representative

    4 weeks ago

    Calgary, Alberta, D3J, CA Naturally Vain Corp Full time

    About the RoleNaturally Vain is looking for passionate and energetic individuals to represent our charity partners at in-store kiosks. This role combines fundraising and marketing, where you’ll engage with customers, share the mission of amazing charities, and encourage them to support a great cause. As a thank-you for their contribution, customers receive...

  • Commercial HVAC Outside Sales Representative

    4 weeks ago

    Alberta, Canada Carrier Enterprise Canada Full time

    Refrigeration Outside Specialist Reporting to: National Refrigeration Manager CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts,...

  • Outside Sales Representative

    3 weeks ago

    Alberta, Canada Flexovit Abrasives USA, Inc. Full time

    Flexovit Canada Abrasives Ltd is seeking an energetic, proactive, and results-oriented Sales Professional for the province of Alberta . The successful candidate will be responsible for identifying new prospect customers and cultivating new accounts while strategically collaborating with our partner distributors in cross-selling existing accounts. The...

  • Outside Sales Representative

    4 weeks ago

    alberta, Canada Flexovit Abrasives USA, Inc. Full time

    Flexovit Canada Abrasives Ltd is seeking an energetic, proactive, and results-oriented Sales Professional for the province of Alberta. The successful candidate will be responsible for identifying new prospect customers and cultivating new accounts while strategically collaborating with our partner distributors in cross-selling existing accounts.The position...

  • Outside Sales Representative

    4 weeks ago

    Alberta, Canada Flexovit Abrasives USA, Inc. Full time €68,000 - €82,000

    Flexovit Canada Abrasives Ltd is seeking an energetic, proactive, and results-oriented Sales Professional for the province of Alberta . The successful candidate will be responsible for identifying new prospect customers and cultivating new accounts while strategically collaborating with our partner distributors in cross-selling existing accounts. The...

  • Outside Sales Representative

    4 weeks ago

    alberta, Canada Flexovit Abrasives USA, Inc. Full time

    Flexovit Canada Abrasives Ltd is seeking an energetic, proactive, and results-oriented Sales Professional for the province of Alberta. The successful candidate will be responsible for identifying new prospect customers and cultivating new accounts while strategically collaborating with our partner distributors in cross-selling existing accounts.The position...