Coordinator - Groups
2 months ago
Responsible for coordinating all activities pertaining to making group reservations and participating in the completion of the day to day tasks.
**Position Type**: Permanent, Full-time (35 hrs per week)
**Shift type**: days, evenings, weekends, statutory holidays
**Training**: 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm
**RESPONSIBILITIES**:
- Prepare & follow up on group quotes and fulfill group reservations;
- Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
- Liaise with the different departments involved in the booking process;
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
- Manage all group pre-registration files once product has been built in the system;
- Prepare and send group agreements / contracts to travel agencies;
- Transmit all special requests and requested documents to proper intervening;
- Ensure proper documentation is forwarded to travel agencies;
- Prepare and submit requested reports to management and suppliers;
- Promote the services of Air Canada Vacations to travel agencies;
- Provide accurate details and information on group products to the travel agents;
- Maintain current and accurate group product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.
**KNOWLEDGE AND SKILLS REQUIRED**:
- College diploma in Tourism;
- Excellent organizational and time management skills;
- Ability to prioritize work and solve problems;
- Strong communication and selling skills combined with initiative, flexibility and good judgment;
- Computer literacy (Excel and Word) is an asset;
- Good knowledge of ACV product offering;
- Excellent communication skills, written and verbal in both official languages (English and French);
- Available to work on rotational shifts.
Why come work for Air Canada Vacations?
- Competitive Starting salary of $23.10/hour
- Exciting Travel privileges and discounts after 6 months of service
- Eligible for an Annual Incentive Plan
- One-time incentive of $2,000, ($1,000 paid after 6 months, $500 paid after 9 months and $500 paid after 12 months)
- Flexible Work Arrangements
- Job shadowing and opportunity for growth within the organization
- Comprehensive Group Health insurance
- Access to a Telemedicine platform with online medical consultations
- Company pension plan with employer match
- Employee Share Ownership Plan
- Tuition reimbursement of up to $5000 per year
- Wellness Reimbursement for expenses of up to $300 per year
And many more
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service
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