Coordinator - Groups

2 months ago


Montréal QC, Canada Vacances Air Canada Vacations Air Canada Rouge Full time

Responsible for coordinating all activities pertaining to making group reservations and participating in the completion of the day to day tasks.
**Position Type**: Permanent, Full-time (35 hrs per week)
**Shift type**: days, evenings, weekends, statutory holidays
**Training**: 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm

**RESPONSIBILITIES**:

- Prepare & follow up on group quotes and fulfill group reservations;
- Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
- Liaise with the different departments involved in the booking process;
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
- Manage all group pre-registration files once product has been built in the system;
- Prepare and send group agreements / contracts to travel agencies;
- Transmit all special requests and requested documents to proper intervening;
- Ensure proper documentation is forwarded to travel agencies;
- Prepare and submit requested reports to management and suppliers;
- Promote the services of Air Canada Vacations to travel agencies;
- Provide accurate details and information on group products to the travel agents;
- Maintain current and accurate group product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.

**KNOWLEDGE AND SKILLS REQUIRED**:

- College diploma in Tourism;
- Excellent organizational and time management skills;
- Ability to prioritize work and solve problems;
- Strong communication and selling skills combined with initiative, flexibility and good judgment;
- Computer literacy (Excel and Word) is an asset;
- Good knowledge of ACV product offering;
- Excellent communication skills, written and verbal in both official languages (English and French);
- Available to work on rotational shifts.

Why come work for Air Canada Vacations?
- Competitive Starting salary of $23.10/hour
- Exciting Travel privileges and discounts after 6 months of service
- Eligible for an Annual Incentive Plan
- One-time incentive of $2,000, ($1,000 paid after 6 months, $500 paid after 9 months and $500 paid after 12 months)
- Flexible Work Arrangements
- Job shadowing and opportunity for growth within the organization
- Comprehensive Group Health insurance
- Access to a Telemedicine platform with online medical consultations
- Company pension plan with employer match
- Employee Share Ownership Plan
- Tuition reimbursement of up to $5000 per year
- Wellness Reimbursement for expenses of up to $300 per year

And many more
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service



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