Coordinator - Groups Incentive - E

1 month ago

Montréal QC, Canada Vacances Air Canada Air Canada Vacations Full time

**JOB TITLE**: Coordinator, Groups Incentive
**POSITION STATUS**: Permanent
**DEPARTMENT**: Groups Incentives
**LOCATION**: Montreal
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
WHAT YOU'LL BE DOING
- Prepare & follow up on group quotes and fulfill group reservations;
- Ensure evolving needs and modifications are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
- Liaise with the different departments involved in the booking process;
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings; Manage all group pre-registration files once product has been built in the system
- Ensure agreements for contracted groups are consistent with group quotes.
- Prepare and send group agreements / contracts to travel agencies;
- Ensure proper documentation is forwarded to travel agencies;
- Follow through on group accounting functions including balancing payments and the Group Accounting summaries.
- Prepare and submit requested reports to management and suppliers;
- Promote the products and services of Air Canada Vacations to travel agencies;
- Provide accurate details and information on group products to the travel agents;
- Maintain current and accurate group product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.

WHAT YOU BRING TO THE TEAM
- College diploma in Tourism and/or one (1) year experience as Reservation agent;
- Excellent organizational and time management skills;
- Ability to prioritize work and solve problems;
- Strong communication and selling skills combined with initiative, flexibility and good judgment;
- Computer literacy (Excel and Word) is an asset.
- Good knowledge of ACV product offering
- Reliable
- Available to work on shifts.

WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- Incentive award: $1000 to be paid after 6 months, another $500 to be paid after 9 months, and $500 to be paid after one year.
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

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