Customer Service Representative
4 weeks ago
**Customer Support Agent**
Vaughan, Ontario
Aquascape, Inc. is the world’s leading supplier of water feature products, and our Canadian Office is looking for a new teammate
As a Customer Support Agent, you will:
- Fill orders for customers at order pick up desk
- Process orders and returns which are received by phone, fax and mail and enter into the computer system
- Resolve customer service issues
- Act as customer advocate by notifying supervisor, and/or appropriate departments of service or product issues
- Assist with overflow calls that come to customer service and/or tech phone line
- Respond to customer questions and concerns with speed and professionalism
- Answer technical questions to assist customers in selecting the correct product
- Promote sales by suggesting additional merchandise
- Promote monthly specials or product-promotions and up-sell based on customer needs
- Assist in warehouse and complete other assignments and projects as assigned
The Customer Support Agent should possess the following qualities:
- Exceptional customer service skills
- Highly dependable
- Strong communication skills, both written and verbal in English. Bilingual French also an asset.
- Demonstrable data entry skills
- Ability to lift 75+ lbs.
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Ability to work in a fast-paced, evolving business environment and meet deadlines
- Basic knowledge of decorative water feature industry a plus but not required, we will train
**Anticipated start date: Immediate**
**Forward resumes via InDeed only, no walk-ins.**
- Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position._
**Job Types**: Full-time, Permanent
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- French (preferred)
Work Location: In person
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