Customer Care Representative
2 weeks ago
**Position Summary**:
We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our Montreal terminal.
**Hours**: Monday to Friday Day Shift
**Position Responsibilities**:
- Carry out administrative activities associated with manifesting for various loads.
- Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
- Research and follow up on customer problems and respond to questions.
- Obtain information from the customer to perform a requested task.
- Tracing and producing P.O.D.'s for customers.
- Calling customers to confirm delivery on unsigned bills.
- Answering customer pick-up calls.
**Qualifications and Skills**
- Knowledge of Customs paperwork considered an asset.
- Previous experience within the transportation industry preferred.
- Must be proficient with Microsoft Office.
- Ability to work and learn in fast-paced environment.
- Ability to work effectively, efficiently, and courteously with other staff.
- Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.
**What does Speedy Transport have to offer?**
- _**Benefits**_
- _**RRSP's + Company Matching**_
- _**Profit Sharing Program**_
- _**Family Oriented Culture**_
- _**Opportunity for Growth**_
- _**+ more**_
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Language**:
- Both French and English (required)
Work Location: One location
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