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User Support Technician

2 months ago

Saskatoon, Canada Code Ninjas Full time

Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Computer programming/programmer, general
- Computer science
- Network and system administration/administrator
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week

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