IT Support Technician

5 months ago

Saskatoon, Canada Q-Line Trucking Ltd Full time

**Summary**

**The IT Support Technician will be responsible for the maintenance and improvement of all IT related operations within the company, both locally and remotely. The role will primarily focus on maintaining technologies, IT equipment and hardware in the most efficient manner. Other duties include providing support for multiple software systems such as Windows 10 and Office 365 suite and other in-house programs. This role requires a continuous improvement mindset, problem solving skills, excellent communication skills and an ability to influence and build relationships with multiple stakeholders.**

**KEY RESPONSIBILITIES & ACCOUNTABILITIES**
- Install, configure, and maintain system hardware and software throughout company
- Assess, diagnose, and resolve IT system and equipment performance issues
- Create and manage service requests and incidents from staff through the online ticketing system
- Troubleshoot and resolve IT issues via phone, remotely, and in-person
- Provide technical guidance, support, and training to staff
- Oversee the performance of LANs, WANs, Internet, and other network segments
- Repair printers, laptops, desktops and other PC hardware equipment
- Conduct onsite training for clients as required
- Assist with on-going employee desk position changes, additions and changes to computer requirements
- Identify and suggest possible improvements to current procedures
- Creating technical SOPs and troubleshooting guides
- Create user accounts, resetting passwords adding and removing computers from the Active Directory
- Cell phone distribution to employees and provide ongoing support
- Monitor systems to identify potential errors and areas for improvement
- Provide satellite office support to multiple locations
- Assist with other IT related duties as assigned.

**DESIRED EDUCATION & EXPERIENCE QUALIFICATIONS**
- High School Diploma or GED required
- Post-secondary education in Technology or equivalent work experience
- Strong technical aptitude and hands-on experience
- Basic understanding of Windows servers and networking
- Knowledge and understanding of Office 365 management, Exchange Online, and Microsoft Active Directory
- Ability to diagnose and troubleshoot advanced day-to-day computer technical issues
- Excellent communication skills required as this is a user-facing role
- Multi-tasking capabilities with shifting priority levels
- Must be available to work some evenings and weekends as deemed necessary
- Ability to travel out-of-province to other office locations occasionally
- Constant and continuous learning and training abilities
- Knowledge of and proficient in all Microsoft programs, such as Word, Excel, Powerpoint, etc.
- Ability to generate, use, and understand formulas, charts, and graphs.
- Excellent problem-solving skills required, with the ability to “think outside the box” as needed.

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to Commute:

- Saskatoon, SK (required)

Work Location: In person

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