![ZYUS Life Sciences](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk and Support Technician
7 days ago
Summary:
The ZYUS vision is to elevate cannabinoid-based therapeutics as a standard of care and expand the potential of protein-based formulations in pursuit of a transformational impact on patients' lives around the world.
ZYUS. Advancing the science of well-being.
J
oin Our Team as an IT Help Desk Technician (6-month term)
Are you a tech-savvy problem solver with a passion for providing top-notch technical support? We're on the lookout for a skilled IT Help Desk & Support Technician to join our dynamic team and make a real impact
Position Overview:
The IT Help Desk & Support Technician is responsible for providing essential technical support and assistance to end users within the organization.
The Help Desk Technician will address user inquiries, resolve technical issues, perform hands-on hardware and software maintenance, and collaborate with vendors when necessary.
Your Contribution:
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Tier 1 Support: Provide initial technical support to end users, addressing their inquiries and resolving common issues.
- Customer Experience: Deliver a consistently positive and helpful customer experience while assisting end users.
Incident Lifecycle Management: Handle the complete lifecycle of incidents and service requests, from initial receipt and detection to resolution and closure.
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Record Keeping: Follow established processes to maintain accurate records of inquiries, incidents, and service requests.
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Triage and Diagnostics: Act as the first point of contact, conducting high-level triage and diagnostics to assess and troubleshoot problems, and prioritize responses within the IT ticketing system.
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Hands-On Support: Provide hands-on hardware and software maintenance and support to end users as needed.
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Network Security: Ensure the maintenance of network security protocols to safeguard sensitive data and system integrity.
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Network Account Management: Set up, maintain, and manage network accounts, including creating/removing accounts and assigning folder permissions.
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Backup and Recovery Services: Provide backup and recovery services, including data retrieval, distribution, and maintenance of backup records and virtual storage.
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Deployment Coordination: Coordinate the deployment of computer equipment, ensuring proper setup and functionality.
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Data Transfer: Perform data transfer between computers, ensuring data continuity during hardware upgrades or replacements.
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Record Maintenance: Keep detailed records of new installations, relocations, and equipment changes.
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Software and Hardware Upgrades: Manage software and hardware upgrades as needed to maintain system efficiency.
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Basic Training: Provide basic training to staff, management, and co-workers to enhance technical knowledge.
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Vendor Collaboration: Collaborate with vendors to escalate and resolve issues and assist with product implementation.
What You Will Bring
- A postsecondary education in Computer Systems Technology or a related field is required. This could be in the form of a diploma, associate's degree, bachelor's degree, or equivalent certification (e.g., A+, Network +, MCSE).
Advanced Computer Skills: Proficiency in using a variety of technologies and software, including MS365, Active Directory, VoIP systems, VMWare, and Azure.
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Service Desk Tools: Familiarity with service desk tools and software to efficiently manage and track user requests and incidents.
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Communication Skills: Strong verbal and written communication skills to effectively interact with end users of varying levels of technical knowledge and convey information clearly.
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Interpersonal Skills: Ability to provide excellent customer service, build rapport, and maintain a positive and helpful demeanor when assisting users.
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Asset/Inventory Management: Skills in managing IT assets and inventory, ensuring accurate records and efficient resource allocation.
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Analytical and Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues, identify root causes, and implement solutions effectively.
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Decision-Making: Capable of making informed decisions quickly, especially in high-pressure situations requiring prompt technical support.
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Work Ethic: Demonstrates a strong work ethic, reliability, and a proactive approach to tasks. Willingness to take on diverse responsibilities as needed.
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Driver's License: Possess a valid driver's license where required for occasional off-site support or equipment transportation.
Application Process
We offer a competitive compensation package that is determined by skill level, education and experience. We thank all the applicants; only those selected for an interview will be contacted.
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