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User Support Technician

3 months ago

Saskatoon, Saskatchewan, Canada Luxsonic Technologies, Inc. Full time

Education:
College/CEGEP

  • Experience: 7 months to less than 1 year
  • Information technology
  • Computer technology/computer systems technology
- or equivalent experience

Work setting:

  • Startup company

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work conditions and physical capabilities:

  • Fastpaced environment
  • Attention to detail

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player

Health benefits:

  • Dental plan
  • Health care plan

Financial benefits:

  • Stocks/shares

Long term benefits:

  • Life insurance

Other benefits:

  • Paid time off (volunteering or personal days)
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week