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Technical Specialist, Icam Operations

5 months ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$2,640.65- $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14)

**Position Type**: Full-Time Permanent (35 hours a week)

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.
- Join us at CSDS as we shape the future of digital services in Nova Scotia,_
- and make a real difference to Nova Scotians_

**The Mission**:
As a Technical Specialist in the Identity, Credential and Access Management (ICAM) Operations team within the Cyber Security and Enterprise Risk (CSER) division, you will design, implement, and deliver secure digital identity services; you will provide support in a 24/7 operational environment for over 15 enterprise services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and IWK Health. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:

- Supporting end users in a prompt, polite and friendly manner.
- A strong initiative-taking collaborator with the ability to work independently.
- Flexibility to work after hours when required.
- Analytical thinking with strong troubleshooting skills.
- Practice good judgement and make decisions under pressure.
- Ability to remain positive and maintain confidence in own abilities.

**Who You Are**:
You are passionate about people’s service experience and want to help build solutions as well as resolve technical problems and requests over the phone, in person, and through our ticketing system. You enjoy supporting a 24/7 environment for critical services, working as part of a team, and going the extra mile to provide an amazing user experience. You thrive on supporting a diverse client base. You are flexible and available to work night shifts and on-call rotations.

You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**Your Role & Its Impact**:
Your responsibilities will also include the following:

- Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
- Work on tickets (service requests, change requests, problems, incidents, etc.)
- Implement corrective actions to ensure timely resolution of the technical issues.
- Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
- Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
- Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
- Capture and understand client requirements and develop solutions to meet those requirements.
- Consistently deliver on accountabilities, and support clients, peers, management and leadership.
- Coach and lead teammates and peers on new technologies and processes.
- Help create a culture of humility, learning, collaboration, ownership and results.
- Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

**Who You Are & What You Bring to the Table**:
To be suc