Technical Specialist, Icam Operations

2 months ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$2,640.65- $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14)

**Position Type**: Full-Time Permanent (35 hours a week)

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia. Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys. We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.
- Join us at CSDS as we shape the future of digital services in Nova Scotia,_
- and make a real difference to Nova Scotians_

**The Mission**:
As a Technical Specialist in the Identity, Credential and Access Management (ICAM) Operations team within the Cyber Security and Enterprise Risk (CSER) division, you will design, implement, and deliver secure digital identity services; you will provide support in a 24/7 operational environment for over 15 enterprise services supporting government and health care. You will support government departments, agencies, boards, commissions, and offices, as well as Nova Scotia Health and IWK Health. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:

- Supporting end users in a prompt, polite and friendly manner.
- A strong initiative-taking collaborator with the ability to work independently.
- Flexibility to work after hours when required.
- Analytical thinking with strong troubleshooting skills.
- Practice good judgement and make decisions under pressure.
- Ability to remain positive and maintain confidence in own abilities.

**Who You Are**:
You are passionate about people’s service experience and want to help build solutions as well as resolve technical problems and requests over the phone, in person, and through our ticketing system. You enjoy supporting a 24/7 environment for critical services, working as part of a team, and going the extra mile to provide an amazing user experience. You thrive on supporting a diverse client base. You are flexible and available to work night shifts and on-call rotations.

You share our values of respect, integrity, diversity, accountability and the public good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**Your Role & Its Impact**:
Your responsibilities will also include the following:

- Ensure deployment, maintenance, security, availability, performance, improvement, and enhancement of the digital identity infrastructure.
- Work on tickets (service requests, change requests, problems, incidents, etc.)
- Implement corrective actions to ensure timely resolution of the technical issues.
- Take ownership of operational aspects, including but not limited to investigating issues, analyzing evidence, documenting recommendations with rationale, mapping processes, creating procedures and standards, coordinating efforts, and communicating thoroughly and efficiently.
- Provide specialized advice and training to users on leveraging directory, identity management, authentication, authorization, certificate, and federation services.
- Work with the business and technology teams to drive identity-based initiatives through the project lifecycle stages.
- Capture and understand client requirements and develop solutions to meet those requirements.
- Consistently deliver on accountabilities, and support clients, peers, management and leadership.
- Coach and lead teammates and peers on new technologies and processes.
- Help create a culture of humility, learning, collaboration, ownership and results.
- Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.

**Who You Are & What You Bring to the Table**:
To be suc

  • Computer Services Officer 3, Technical Specialist

    1 week ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14) **Position Type**: Permanent **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**: NSGEU-NSPG **ABOUT THE DEPARTMENT OF CYBER...

  • Technical Specialist

    2 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Province Wide **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Technical Support Specialist

    1 week ago

    Halifax, Canada Armco Capital Inc. Full time

    Founded in 1982 by members of the Armoyan family, Armco Capital Inc. has grown from a small family business into a diversified and dynamic group of companies. Armco continues to grow in business diversification, development and its team of dedicated professionals. **The Role: Technical Support Specialist** The Technical Support Specialist role is to...

  • Medical Laboratory Technical Specialist

    2 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:160801** **Company: Nova Scotia Health** **Location**:Central** Zone, **MacKenzie Building - QEII** **Department**:PLM Cytopathology** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:11-Aug-23** Nova Scotia Health is the largest provider of...

  • Technical Specialist

    5 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Job Info.**: **Competition**: 39171 **Salary**: $68,656.90 - $83,603.00 Annually (PR 14) **Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Multiple Locations (see below) **Department**: SNSIS - Nova Scotia Digital...

  • Medical Laboratory Technical Specialist

    2 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:156223** **Company: Nova Scotia Health** **Location**:Central** **Zone, **MacKenzie Building - QEII** **Department**:PLM Core Laboratory QEII** **Type of Employment**:Temporary** **Hourly FT short-assignment** **(**100%** **FTE) x **1** **position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:15-May-23** Nova Scotia...

  • Technical Support Specialist

    2 months ago

    Halifax, Canada VMG Strategic Technology Full time

    **TECHNICAL SUPPORT SPECIALIST** We are an IT company based in the Atlantic region specializing in infrastructure design, provisioning, implementation, and support to satisfy the server, network, desktop, and telephony requirements of our clients. We have been in business for more than 15 years and have a broad client group that relies on us as their...

  • Csh Technical Records Specialist

    1 week ago

    Halifax, Canada IMP Group Full time

    **CSH Technical Records Specialist**: **Requisition ID**:707** **Why Choose IMP Aerospace & Defence**: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field. But we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you...

  • Csh Technical Records Specialist

    1 month ago

    Halifax, Canada IMP Group Full time

    **CSH Technical Records Specialist**: **Requisition ID**:707** Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field. But we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are...

  • Csh Technical Records Specialist

    1 month ago

    Halifax, Canada IMP Aerospace and Defence Full time

    **Requisition ID**:707*** Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field. But we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are apart of our ever-growing team. IMP is...

  • Technical Sales Specialist

    2 days ago

    Halifax, Canada Aladdin SD Ltd. Full time

    Position: Technical Sales Specialist Job type: Full-time, 37.5 hours/week **Salary**: $25/hour Employer address: 6156 Quinpool Road, Halifax, NS, B3L 1A3 Job duties: - Identify and look for potential clients - Book appointments with clients to evaluate their needs, recommend appropriate new energy solution - Estimate costs and may negotiate prices or...

  • Technical Support Specialist

    2 weeks ago

    Halifax, Canada UEAT Full time

    **Based in Canada, UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers as well as their profit margins thanks to a range of online ordering and payment solutions based on artificial intelligence that personalizes each customer experience. In...

  • Technical Specialist, Project Management

    4 weeks ago

    Halifax, Canada Defence Construction Canada Full time

    Who Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$72,119- $97,360** - Employment status: **Continuing** - Term Length: - Security Level: **Secret** - Language Requirement: **English Essential** - Closing Date: **29/08/23** - Country: **Canada** - Reporting to (Title): **Team Leader, Project Management** The...

  • CSH Technical Records Specialist

    2 months ago

    Halifax, Canada IMP Group International Inc. Full time

    Requisition ID: 707 Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field. But we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are apart of our ever-growing team. IMP is able...

  • Technical Support Specialist

    2 months ago

    Halifax, Canada VMG Strategic Technology Full time

    We are a strategic IT company specializing in infrastructure design, provisioning, implementation and support to satisfy the server, network, desktop and telephony requirements of our clients. We have been in business more than 12 years, and have a broad client group that rely on us as as their trusted “IT Department”. We are currently seeking a...

  • Property Operations

    2 months ago

    Halifax, Canada Eastlink Full time

    Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced...

  • Marine Electrical Systems Technical Specialist and Life Cycle Materiel Manager

    2 months ago

    Halifax, Canada Thales Group Full time

    Marine Electrical Systems Technical Specialist and Life Cycle Materiel Manager page is loaded Marine Electrical Systems Technical Specialist and Life Cycle Materiel Manager Apply remote type Hybrid locations Halifax time type Full time posted on Posted 30+ Days Ago job requisition id R0225948 Location: Halifax,...

  • Marine Electrical Systems Technical Specialist and Life Cycle Materiel Manager

    1 week ago

    Halifax, Canada Thales Group Full time

    Marine Electrical Systems Technical Specialist and Life Cycle Materiel Manager page is loaded Marine Electrical Systems Technical Specialist and Life Cycle Materiel Manager Apply remote type Hybrid locations Halifax time type Full time posted on Posted 30+ Days Ago job requisition id R0225948 Location: Halifax,...

  • Technical Specialist, F5-bigip

    2 weeks ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia and Internal Services **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:1/4/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team...

  • Technical Product Marketing Specialist

    2 weeks ago

    Halifax, Canada Nautel Full time

    Discover The Opportunity Halifax, NS Marketing and Advertising Experienced Full-time - Permanent This position is based at our facility in Hackett's Cove. As an entrepreneurial minded Product Marketing Specialist at Nautel, you are where our business goals and technology products meet. You will be responsible for the guiding the international success of...