Prospect and Applicant Relationship Supervisor

4 months ago

Edmonton, Canada NAIT Full time

Reporting to the Manager of the Prospect & Applicant Relationship (PAR) & Student Information Services (SIS) team, the Supervisor is responsible for guiding the Prospect and Applicant Relationship team in meeting established enrolment and conversion objectives by providing supervision, training, and coaching. The PAR team will handle inbound inquiries from prospective students and applicants as well as conduct targeting outbound outreach in order to contact potential students with the goal of increasing applicants and enrollment with NAIT. Major responsibilities of the role include planning and coordinating assignments, performing staff evaluations, hiring and training staff, and operationalizing strategies.

Working with the coordinators and managers of Recruitment and Admissions, as well as the Manager of PAR and SIS, the Coordinator translates recruitment strategies and enrolment objectives into priorities and targets for the Prospect and Applicant Relationship (PAR) team. They monitor the team's performance and progress towards those set targets, making adjustments to activities and priorities as needed. The Supervisor develops and maintains relationships with partners and stakeholders in academic areas and service areas to ensure a seamless experience for prospects and applicants.

**Key Responsibilities**:

- Translate recruitment strategy and enrolment objectives into activities, priorities, and targets for the specialists.
- Monitors and analyzes different data points to measure efficacy of activities and to inform staff of assignments, priorities, and communications.
- Ensures the work of the PAR team meets service standards and complies with NAIT policies and procedures.
- Handles student escalations when necessary and collaborates with different areas across campus to resolve complex scenarios in alignment with NAIT’s policies and procedures.
- Provides operational support to the PAR team and provides coverage/backfill for the SIS Coordinator during peak periods and/or absences.
- Share insights about the student experience with NAIT processes and communications to help program and service areas improve their processes and communications.
- Coordinates with various academic and service areas to provide a seamless experience and just-in-time support for prospects and applicants.
- Works closely with the Recruitment, Admissions, Marketing & Communications to plan and execute outreach campaigns.
- Collaborates with NAIT HR on interviewing, selecting, and hiring new staff members
- Coordinates the maintenance of all training and reference materials and the on-boarding and training process for all new members.
- Facilitate on-going coaching and performance enhancement conversations with team members and facilitates regular meetings with the team to provide updates, information, and identify and resolve any emerging issues.
- Manages staffing schedule and absence requests to ensure adequate coverage to meet business needs, and reports on the Prospect and Applicant Relationship (PAR) team success metrics, challenges, and priorities.
- Participates in the development and operationalization of the Registrar's Office department plan and NAIT's recruitment strategy.
- Maintains up-to-date knowledge of common and emerging practices in customer conversion and relationship management.
- Continuously reviews and identifies opportunities to improve relevant processes and communications.

**Skills & Abilities**:

- Sales and conversion knowledge and practices.
- Advanced communication and interpersonal skills
- Proven ability to build relationships with a wide range of stakeholders
- Ability to make sound and timely decisions, even in the absence of complete information
- Strong organizational skills, ability to plan and prioritize work to align with strategic goals
- Ability to handle conflict effectively
- Can develop others through coaching, feedback, and stretch assignments
- Persistent, results-oriented
- A strong understanding of AUPE collective agreement, FOIP legislation, CASL and Do-Not-Call legislation
- A strong understanding of NAIT programs, recruitment strategies, admissions practices and processes
- In-depth understanding of customer relationship management practices and a commitment to leading a team to provide exceptional service

**Qualifications**:

- Diploma required.
- 3 to 5 years of experience working in post-secondary environment is an asset.
- 1 to 3 years of experience in Sales or Recruitment or Admissions or Student Support is required.
- Supervisory or leadership experience is an asset.
- Fluency in additional languages is an asset.
- Customer Relations Management (CRM) system experience would be an asset.
- Equivalencies may be considered.

**Remuneration**: $2,694.13 - $3,613.98 biweekly, plus a comprehensive benefits package. (Classification - Advisor/Specialist II).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please sub

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