Prospect and Applicant Relationship Specialist

2 months ago

Edmonton, Canada NAIT Full time

**Please Note: This is a temporary position ending on or before March 28, 2025, with the possibility of extension.**
- This is a hybrid role with requirements to be on-campus for the designated training period and regular portions of time after._
- This posting may be used to fill multiple vacancies._

**Key Responsibilities**:

- Builds trust and cultivates relationships with a caseload of prospects and applicants.
- Answers questions about NAIT and its programs; Edmonton, Alberta; and Canada to help prospects and applicants make informed decisions.
- Positions NAIT and specific NAIT programs as the top choice to meet prospects and applicants’ goals.
- Proactively communicates with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
- Identify and implement strategies to help prospects and applicants complete the next call to action.
- Monitors prospects and applicants’ progress through the admissions process.
- Track progress towards established conversion and enrolment targets.
- Coordinates booking of appointments with or gathering of necessary information from other departments for prospects and applicants.
- Measure the impacts of various strategies and communications for continuous improvements.
- Any other duties as assigned by the Supervisor and/or Manager.

**Skills & Abilities**:

- Detailed knowledge of NAIT programs, policies, services, admissions practices and processes, and enrolment objectives.
- Excellent communication and interpersonal skills with strong attention to detail.
- Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
- A strong understanding of customer relationship management and nurturing practices.
- Extensive knowledge of Canadian and Alberta post-secondary education systems.
- Knowledge and awareness of different target audiences (Aboriginal, newcomers, mature students, first generation, high school students, transfer students, youth, etc.) and their preferences, perspectives, and challenges.
- Effective time management skills, ability to plan and prioritize daily activities.
- Take on new opportunities and tough challenges with a sense of urgency, high-energy, and enthusiasm.
- Pushes self and help others to achieve results.
- Strong computer skills, able to learn and adapt to different software and technologies quickly.

**Qualifications**:

- Diploma required.
- Experience in administrative work related to the position assignment.
- Previous experience in a post-secondary institution (student recruitment, admissions or advising) would be an asset.
- 1-3 years related experience in customer service required.
- 2-3 years sales experience is an asset.
- Fluency in additional languages is an asset.
- Having worked, lived or studied abroad is an asset.
- RISIA or ICCRC license would be an asset.
- Customer Relations Management (CRM) system experience would be an asset.
- Equivalencies may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $55,138.46 - $72,519.72 annually, plus a comprehensive benefits package. (Classification - Advisor/Specialist I).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

LI-TH1 #LI-Hybrid

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