Gift Shop Manager

**Job Title**: Gift Shop Manager

**Division**: Resort Recreation, Retail and Activities

**Department**:Retail

**Responsible To**: Recreation Manager

**Role Summary**

White Point Beach Resort has been welcoming families, friends, couples and year-round groups for over 90 years. White Point is a high demand, prime location for many different types of events on the South Shore. The Gift Shop Manager is responsible for the day-to-day supervision of the shop including sales, staff and inventory depending on resort occupancy. Hours of operation vary throughout the year; work schedule may vary Monday - Sunday. The successful applicant will be organized, detail oriented with a high level of focus on providing superior guest service

**Responsibilities**
- Organize all shop operations including merchandise display, pricing and sales margins
- Allocate responsibilities to assigned personnel
- Supervise staff and ensure product knowledge
- Monitor stock levels and purchase inventory as required
- Ensure the highest level of customer service is maintained.
- Plan and oversee in-shop promotions and displays.
- Sound knowledge of the local art community.
- Understand local artists and work with them to achieve their cooperation and trust. This is particularly important regarding consignment artwork.
- Communicate verbally and in writing with resort team regarding merchandise and store promotions.
- Prepare an online store for gift purchasing
- Make presence known to customers when visiting the store
- Stay available to solve problems and/or suggest alternatives to previous arrangements
- Interact with customers to obtain feedback on product quality and future inventory
- Respond to and handle customer concerns and complaints
- Empower employees to provide excellent customer service
- Develop and maintain store operational policies and work procedures
- Create store business plan on annual basis
- Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed
- Work as part of a team to build strong relationships with local community and local businesses
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements, Skills & Experience**:

- Good communication skill
- Understanding of exceptional customer service
- Sales ability
- Good people skills
- Ability to motivate sales staff
- Creative merchandising ability
- Precious retail customer service experience K
- knowledge of local art community

**Characteristics**
- High energy, passionate and resilient and able to absorb pressure
- Game changer/high impact team player/unfazed by change or adversity
- Humble and good sense of humour
- Executive maturity, professionalism and presence
- Excellent guest service skills
- Problem solver, must show integrity when dealing with issues

**Working Conditions**
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling

**This position offers an hourly salary commensurate with experience and a comprehensive benefits package.**
- White Point Beach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests._

We thank all those who apply, however, only those selected interviews will be contacted.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.00-$20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Management: 1 year (preferred)

Work Location: In person