Front Desk Agent

3 months ago

Hunts Point, Canada White Point Beach Resort Full time

**Job Title**:Front Desk Agent

**Division**:Resort Services

**Department**:Front Desk & Reservations

**Responsible To**:Front OfficeManager

**Role Summary**

The Front Desk agent assumes levels of responsibility for the day-to-day operation of the front desk. These include check in and check out procedures, processing payments, providing resort and area information and maintain a positive attitude and atmosphere for guests and fellow team members. They are able to run the front desk supervised, achieving positive outcomes for guests, other team members and White Point.

**Responsibilities**
- Quality of grooming and housekeeping of work area
- Ability to work in a manner that maximizes revenue and profit opportunities for the company
- Quality of service provided -friendly, sincere, attentive and efficient
- Ability to communicate with guests and positively impact the guest experience
- Quality of coordinating with peers (team player) and results achieved
- Quality and quantity of work performed
- Ability to work independently and to recognize problems and take corrective action
- Ability to display a professional, business-like and hospitable manner at all times to both guests and fellow employees
- Ability to resolve guest problems and complaints
- Ability to follow established standards
- Punctuality and dependability

**Competencies**
- Business acumen and positive mindset
- Communication/logistics management
- Organizational effectiveness
- Results oriented relationship builder
- Independent but collaborative when necessary

**Characteristics**
- Reliable, responsible, and accountable
- Humble and good sense of humour
- Executive maturity, professionalism and presence
- Excellent leadership skills

**Requirements**:

- Education
- High school or equivalent. Must be able to speak, read, write and understand English. Basic math and computer skills required. TIANS certification preferred.
- Experience
- Previous hotel related experience preferred. Transferable skills from previous employment considered.
- Take complete reservations and enter in Maestro
- Follow complete and accurate check in procedures
- Maintain accurate accounting of all guest services
- Follow complete and accurate check out procedures
- Communicate to other departments guest counts, guest requests and other pertinent information
- Use Maestro computer system
- Maintain key controls
- Follow gift certificate/gift card procedures
- Upsell during check-in including accommodation, meal plans, amenities, massage, etc.
- Solicit guest feedback during the checkout process
- Operate telephone system including call accounting computer and follow agreed upon scripts
- Process incoming packages, messages and faxes
- Processes incoming mail and prepares outgoing mail
- Operate fax and photocopier
- Handle guest requests
- Process payments - cash, cheques, travellers cheques, credit cards, debit card
- Post charges in Maestro
- Adjust guest accounts
- Prepare house counts, day sheet & special needs sheet
- Process direct bill invoices and gift certificates
- Complete AM and PM checklists
- Update log books and communication binder
- Complete end of shift reports - cash out and make deposits
- Collect due backs
- Handle group arrivals and departures
- Maintain proper gift shop inventory levels
- Coordinate room status updates with housekeeping by notifying them of late check-outs, extended stays and special requests
- Attend department meetings.
- Resolve guest complaints and deal with difficult guests
- Process advance deposits

**Job Knowledge**
- All accommodation types
- Resolve guest complaints and deal with difficult guests
- Recreation facilities and services
- Guest parking
- Advance deposit and guarantee policies
- Cancellation policies
- Proper guest credit procedures
- Packages and special rates
- Yield management procedures and policies
- Management personnel and their responsibilities
- Fire and other emergency procedures
- Accident and guest loss/damage reporting procedures
- Comment card procedures
- Group reservation procedures
- Other guest services (eg. Spa)
- Guest relations
- All room equipment eg. phones
- Room rates
- Food and beverage facilities, hours and menus
- Daily functions and events
- Meeting and conference facilities
- Area attractions and landmarks
- Telephone etiquette
- Maestro procedures
- Upsell techniques
- Guest transportation
- Resort special programs eg. theatre, White Point Tours
- Check in and out procedures
- Room change procedures
- Room status procedures
- Report preparation procedures
- Gift certificate procedures
- Cashing out and deposit procedures
- Company Policies - ie: breaks, meals, grooming, uniforms, attendance

**Working Conditions**
- Must be able to work flexible hours including days, evenings, nights, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, sit or walk for an extended period of ti

  • Front Desk Agent

    2 months ago

    Point Edward, Canada Best Western Full time

    Front desk associate, responsible for answering phones, making reservations, check in and check out of guests. Helping guests with requests. Must be available for all shifts, days, evenings, weekends and holidays **Job Types**: Full-time, Permanent Pay: $17.20 per hour Expected hours: 32 - 40 per week Schedule: - 8 hour shift - Day shift - Evening...

  • Front Office Manager

    5 months ago

    Hunts Point, Canada White Point Beach Resort Full time

    **Job Title**:Front Office Manager - Maternity Cover Contract 15 Months **Division**: Resort Services **Department**:Front Desk **Responsible To**:General Manager **Role Summary** Reporting to the General Manager this dynamic leader has proven excellence in service delivery and will effectively lead our Front Desk team that includes our reservations...

  • Guest Service Agent

    6 months ago

    Hunts Point, Canada White Point Beach Resort Full time

    White Point Beach is looking for individuals who enjoy being front and center, a focal point for the guest, and always looking to go above and beyond when it comes to customer service. The Guest Services staff are our front line ambassadors, as they are often the first experience a guest has with our property, and the individual that interacts with the...

  • Front Desk Agent

    2 months ago

    Point Edward, Canada Best Western Plus Guildwood Inn Full time

    The qualified applicant will need to be available for all shifts, including overnights, weekends and holidays. This is a flexible position and must be available throughout the day, students need not apply. Two years customer service experience needed. Speaks clearly and can multitask and is highly motivated, strong leadership skills. We are the face of the...

  • Night Auditor/front Desk Agent

    5 months ago

    Point Edward, Canada COMFORT INN SARNIA Full time

    Our recently renovated hotel requires a Night Auditor to join our team immediately. We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions as well as being able to checking in guests and attending to their needs. The...

  • Part Time Night Auditor

    5 months ago

    Point Edward, Canada Vrancor Full time

    **POSITION AVAILABLE: Night Auditor** **REPORTS TO**:Front Desk Manager** **LOCATION: Holiday Inn Express Sarnia/Point Edward** **ADDRESS: 1460 Venetian Blvd. Point Edward, ON N7T 7W6** **JOB SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Night Auditor is responsible to ensure guest satisfaction by dealing with...

  • Guest Services Manager

    6 months ago

    Point Edward, Canada Hampton Inn by Hilton SarniaPoint Edward Full time

    We are seeking a friendly and customer-oriented Guest Services Manager to join our team. As a Guest Services Manager, you will be the first point of contact for guests and play a crucial role in ensuring their satisfaction during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy providing exceptional customer...

  • Maintenance Worker

    5 months ago

    Point Edward, Canada Hampton Inn by Hilton SarniaPoint Edward Full time

    Performs general guest room and public area maintenance and repairs on HVAC, plumbing and electrical equipment. - Checks on all guest room electrical appliances and circuits, including refrigeration controls, television sets and lighting systems, making repairs where necessary. - Provides guest room service/repair status to front desk and executive...

  • Office Administrator

    3 weeks ago

    Point Edward, Canada Alta Health & Performance Full time

    **Job Overview** We are looking for an office administrator with strong communication skills, who is detail-oriented and shows initiative. Their main responsibilities would include interacting with patients, answering phone calls, scheduling visits and processing insurance and billing. **Duties** - Supervise front desk operations, ensuring a welcoming...

  • Room Attendant/housekeeping

    5 months ago

    Point Edward, Canada Four Points by Sheraton Sarnia Point Edward Full time

    **Scope**: Cleans hotel guest rooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction. **Primary Responsibilities**: - Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards. - Notifies guest services (front desk) when service is complete so rooms may be sold....

  • Hotel General Manager

    5 months ago

    Point Edward, Canada Holiday Inn Express Sarnia Point Edward Full time

    **About Us** Holiday Inn Express & Suites Point Edward/Sarnia is located at Highway 402 off exit 1 near the Blue Water Bridge International Border Crossing. Our 115 room Holiday Inn Express & Suites in Point Edwards, Ontario is looking for someone to lead our team. We are conveniently located at 1460 Venetian Blvd. Point Edward, Ontario. **Your day to...

  • Hotel General Manager

    6 months ago

    Point Edward, Canada Holiday Inn Express Sarnia Point Edward Full time

    **About Us** Holiday Inn Express & Suites Point Edward/Sarnia is located at Highway 402 off exit 1 near the Blue Water Bridge International Border Crossing. Our 115 room Holiday Inn Express & Suites in Point Edwards, Ontario is looking for someone to lead our team. We are conveniently located at 1460 Venetian Blvd. Point Edward, Ontario. **Your day to...

  • Events Manager

    5 months ago

    White Point, Canada White Point Beach Resort Full time

    Position - Events Manager - Job Details - Full-time - Job Start Date - Immediately White Point Beach is looking for an experienced Events Manager to join our resort. **Must reside and be able to legally work in Canada** Located on Nova Scotia’s picturesque South Shore, White Point is a quintessential beachfront holiday experience - all year round. The...

  • Events Manager

    5 months ago

    White Point, Canada White Point Beach Resort Full time

    **Job Title**: Event Manager **Division**: F&B Resort Services **Department**:Events **Responsible To: General Manager** **Must legally be able to work in Canada, and be a Canadian resident.** **Role Summary** Reporting to the General Manager the Event Manager is responsible for facilitating all resort event requests. They will prepare all event...