Department Manager

1 day ago

St Theresa Point, Canada The North West Company Inc. Full time
The Manager will lead and manage staff to achieve the highest level of customer service while adhering to all Food Safety Protocols, Standard Operating Procedures, Corporate Policies, Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labor costs, inventory control, product presentation, and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and customer engagement.More than just retail.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

Are you a couple? h3>

  • Competitive salaries
  • Comprehensive benefits package
  • Allowances for both food and accommodation
  • Paid training
Your ResponsibilitiesPeople Leadership
  • Create a coaching and development culture for all employees, which embraces a passion for food service
  • Demonstrate outstanding leadership, while serving as a role model
  • Manage direct reports including selection, orientation, training and development, performance management, and career planning
  • Ability to adapt to changing environments and situations by demonstrating proficiency in problem-solving and decision-making skills while communicating operational requirements/changes to department associates through daily huddles
Customer Offering
  • Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
  • Provide superior customer service to meet customer needs
  • Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
  • Order, receive, organize, rotate, merchandise, and present products and stock in accordance with company standards
  • Driving profitable sales for your department by controlling shrink (waste) through following order guides, rotation, dating, and storage standards and using all production charts
  • Execute department programs through effective merchandising techniques, suggestive selling, and attractive displays as well as ongoing maintenance and execution of planograms
Policy/Regulatory Adherence
  • Lead the implementation of all corporate policies, initiatives, and Standard Operating Procedures and ensure the department and employees comply and use them effectively, including timely and accurate submission of all relevant documentation as required
  • Responsible for ensuring that H&S, food safety, and other regulatory requirements and procedures are implemented and maintained
Financial
  • Work with the Store Manager to ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis, and labor cost control
  • Manage the department budget
Personal/Professional Development
  • Thorough understanding of all relevant company programs
  • Keeps abreast of local competitor activity and industry trends
  • Enterprising, passionate individuals who are good planners and organizers are always successful in this role
Skills and Qualifications

We’re looking for professional, organized workers who have a healthy sense of adventure and a strong knowledge and experience base.

  • A minimum of two years of experience in a high-volume grocery/retail environment
  • Strong customer service skills.
  • Computer knowledge of Excel and Outlook.
  • Strong knowledge of grocery operating principles.
  • Exceptional analytical, problem solving and decision making skills with a high attention to detail
  • Proven organizational, planning and prioritizing skills
  • Excellent written and verbal communication, interpersonal skills and superior customer service skills
  • Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
  • Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
  • Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
Working Conditions
  • Work in extreme conditions
  • Lift 50+ pounds
  • Work extended hours
  • Will be required to stand for long periods occasionally.
  • Use full hand mechanics
  • Handle or feel and reach with hands and arms
  • Work in remote areas
Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples.

Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report.Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. In turn, we trust our in-store personnel to deliver If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. p>

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. p>

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.

The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

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