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Bilingual Customer Service

5 months ago

London, Canada Mobility 1st Ltd - Your Home Medical Equipment Provider Full time

**ABOUT MOBILITY 1ST LTD**:
We are Mobility 1st LTD, a parent company to multiple online businesses which sell medical products to consumers Canada Wide.

Some of our web properties:
Although our stores are online, nearly half of our sales are by phone. Our customers are older and like to speak to someone, particularly for such an important purchase. We are a small business and have a start up minded work environment. We're working toward growing our business together and make sure we have fun doing it.

You’ll be working in conjunction with the eCommerce Manager, in a customer fulfillment / sales representative role.

**WHAT YOU’LL BE DOING**:
Duties and responsibilities include, but are not limited to the following:

- Willingness to take the most effective role.
- Handle all Customer inquiries/concerns with courtesy and professionalism to ensure a positive customer experience and quick resolution to any issues/inquiries
- Track, record and prioritize customers support issues based on urgency and impact and work to expedite resolution of important customer impacting issues
- Accurately document all Customer inquiries/issues/concerns and provide timely and consistent feedback to eCommerce Manager
- Locate, box, and ship all purchases in a timely manner.
- Contribute to ongoing systems improvements to streamline processes and cross-team efficiency.
- Maintain open communication with the team in regards to customer service.

**IDEAL CANDIDATE HAS**
- A passion for sales and helping people.
- Can fluently speak English and French and demonstrate it.
- Positive attitude, customer-first mentality, growth mindset; we’re here to become the best in our respective industries and we’re looking for someone who is looking to grow with us.
- Excellent listening and verbal communication skills and demonstrates a sincere approach to helping others.
- Ability to learn new programs as they arise (Account and Stock Management Software)
- An ability to work at a detailed level while maintaining an overall project perspective
- Excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company events
- Extended health care
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Phone Sales: 2 years (required)

**Language**:

- French (required)

Work Location: In person