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Bilingual Customer Service Representative

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London, Canada Prime Hires Full time
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Position Title: CAN - Service Availability Reps Bilingual (Fr and Eng) I Standard: pay rate $23.50 2nd Shift: pay rate $25.15 Overnight: pay rate $25.99

Job Description / Accountabilities: The primary accountability of this position is to provide first level technical support. Key responsibilities include: (1) Respond to a variety of inbound colleague calls/emails (2) Ensure accurate and detailed problem documentation/ticketing (3) Provide timely escalation and follow-up with support groups and colleagues (4) Identify and escalate wide-impact or potential wide-impacting outages (4) Identify trends and opportunities for improvement as well as provide ongoing feedback (5) Build ongoing support proficiency for other skills and applications

MUST HAVE: • Bilingual : Fluency in French and English (read, speak, write) • Above average computing and navigational skills • Exceptional customer service skills • A team player who collaborates effectively with peers and other teams but can also work well independently • Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint) • A technical support background or related education – troubleshooting exp Ability to type at least 30 words per minute General knowledge and understanding of PC hardware and components.

NICE TO HAVE: • Experience with ticketing systems is an asset Technical degree and/or IT Certification preferred.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.