Customer Service Desk Associate

3 weeks ago

Brampton, Canada Rona Inc. Full time

**Requiring Full-time Avalibility**

General Description/Purpose The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front End is responsible for completing all other duties as assigned.

Work Schedule Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.

Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.

Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store.

This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.

**Acting with Honor and Character**:Integrity and Ethics

**Administrative Ability**:Form, Report, and Log Completion, Administrative Ability, Computer Use

**Arithmetic Computation**:Arithmetic Computation

**Basic Equipment Use/Assembly**:Equipment Operations

**Being Organizational Savvy**:Organizational and Department Knowledge

**Communicating Effectively**:Written Communication, English Language Proficiency, Telephone Etiquette, Verbal Communication

**Conscientiousness/Inspection/Detail Orientation**:Attention to Detail, Dependability **Customer Service**:Customer Need Identification (Curiosity), Customer Service Orientation **Decision Making**:Problem Solving, Decision-Making

**Demonstrating Personal Flexibility**:Learning, Adaptability/Flexibility, Stress Tolerance

**Focusing on the Bottom Line**:Initiative, Accountability

**General Product or Service Knowledge**:General Product and Service Knowledge **Getting Organized**:Planning and Organizing, Multi-Tasking, Time Management **Keeping on Point**:Sense of Urgency

**Loading/Receiving**:Loading

**M**a**n**a**ging Diverse Relationships**:Diversity Awareness

**Policies Procedures**:Return and Exchange Policies, Lowe's Policies and Procedures, UPC Tags, Lowe's Safety and Loss Prevention Policies and Procedures

**Quality Awareness**:Quality Awareness

**Reading Comprehension**:Reading Comprehension

**Register Activities**:Cash Handling, Transactions, Register Operation **Relating Skills**:Listening, Sociability, Interpersonal Skills, Teamwork **Safety Orientation**:Safety Orientation

**Sa**les/Selling Orientation**:Lowe's Credit Programs, Lowe's Sales Programs

Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas.

Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.

Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions. Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or

strenuous tasks as well as standing and sitting for long periods.

Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner.

Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects.

Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks.

Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult wor

  • Front Desk Customer Service

    4 weeks ago

    Brampton, Canada Medrehab Group Full time

    Preference will be given to those with sales and marketing background and those who have worked in the Physiotherapy and Rehabilitation field. **Duties**: Customer Service - Excellent customer interaction and engagement - Joy of working directly with customers and getting them to rebook - Confident with promoting and selling wellness services and products -...

  • Order Desk and Customer Service Representative

    1 day ago

    Brampton, Canada EightSix Network Inc Full time

    Order Desk and Customer Service Representative Part Time / Full Time Order Desk and Customer Service Representative You will be an asset to our team if you view change as an opportunity to grow, develop and contribute to the organization. You will be successful in your role if you are ambitious, results-oriented, adaptable and can provide excellent...

  • Front Desk Administrator/customer Service

    4 weeks ago

    Brampton, Canada Medrehab Group Full time

    Outgoing - Friendly - Compassionate - Confident - Sales focus - Organized - Multitask - Task oriented - Good phone manner - Educate customers - Detailed oriented - Customer engagement **Duties**: - Front desk - Greeting customers - Answering and routing phone calls - Scheduling and patient management - Billing and collections - Intake orientation and data...

  • Customer Service Associate

    1 month ago

    Brampton, Canada Formula Storage Full time

    **About us** Formula Storage is a premium self-storage facility with top-notch security, an expansive range of unit sizes, and a customer-centric approach that aims to redefine the self-storage experience for individuals and businesses. **Your Role as a "Customer Service and Sales Associate"** **Responsibilities** - **Customer Service Excellence**: Serve...

  • Service Desk Specialist

    4 weeks ago

    Brampton, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...

  • Sales Associate

    4 weeks ago

    Brampton, Canada Orangetheory Fitness Brampton Full time

    Do you mention fitness within moments of meeting someone? Do you find yourself encouraging friends and family to get off the couch and get active? If you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle, well, this may be your calling to turn your passion for fitness into a paying career. We’re looking for Sales...

  • Co-op Student- Service Desk Analyst

    4 days ago

    Brampton, Canada Peel Regional Police Full time

    **Responsibilities** **RESPONSIBILITIES**: - Assist in responding to initial reports of technology incidents, service requests and how-to-inquiries - Assist Service Desk Analysts in recording and tracking service requests and inquiries from initial contact to final resolution - Assist with initial assessment and diagnosis and first level troubleshooting...

  • Bilingual Customer Service Associate

    4 weeks ago

    Brampton, Canada IKO Full time

    Description We are currently seeking a Bilingual Customer Service Associate! Daily, CSA’s process & manage orders for specified territories & provide the highest level of customer support. Internally, they collaborate with Sales, Logistics, Plants and Production Planners to manage and fulfill orders. WHEN YOU JOIN US YOU WILL BE DOING; Order...

  • Service Desk Analyst

    6 days ago

    Brampton, Canada Konica Minolta Full time

    Join IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. - a leading managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership and is ranked among the top 50 IT service providers in North America. We are looking for a Service Desk Analyst to join our dynamic and...

  • Order Desk Specialist

    6 days ago

    Brampton, Canada Saratoga Potato Chip Company Inc Full time

    **Job Description - Order Desk Specialist** We are looking for an Order Desk Specialist with great customer service skills to join our fast paced snack food manufacturing company. The right individual is a team player, who is detailed oriented with the ability to multitask and has a desire to excel at their job. **Order Desk Specialist** Duties and...

  • Customer Service Associate

    1 month ago

    Brampton, Canada Lowe's Full time

    Customer Service Associate

  • Volunteer Store Associate

    6 days ago

    Brampton, Canada Simcoe Full time

    Journey Thrift is looking for cashiers and backroom associates! Please see the descriptions for each. Description What you’ll be doing Volunteers are currently needed to fill multiple roles:Cashier - Our volunteer cashiers help customers make purchases, welcome customers into our store, maintain our cash desk area, and answer customer inquiries. All...

  • Volunteer Store Associate

    2 weeks ago

    Brampton, Canada Simcoe Full time

    Journey Thrift is looking for cashiers and backroom associates! Please see the descriptions for each. Description What you’ll be doing Volunteers are currently needed to fill multiple roles:Cashier - Our volunteer cashiers help customers make purchases, welcome customers into our store, maintain our cash desk area, and answer customer inquiries. All...

  • Volunteer Store Associate

    2 weeks ago

    Brampton, Canada Simcoe Full time

    Journey Thrift is looking for cashiers and backroom associates! Please see the descriptions for each. Description What you’ll be doing Volunteers are currently needed to fill multiple roles:Cashier - Our volunteer cashiers help customers make purchases, welcome customers into our store, maintain our cash desk area, and answer customer inquiries. All...

  • Inventory Associate

    6 days ago

    Brampton, Canada Abacus Service Corporation Full time

    Experience: - Previous experience in a retail or warehouse environment preferred - Strong organizational skills with the ability to prioritize tasks effectively - Excellent attention to detail to ensure accurate inventory records - Customer service mindset with the ability to communicate effectively with team members - Proficient computer skills, including...

  • Customer Service Rep

    1 month ago

    Brampton, Canada Metro Infrastructure Inc. Full time

    **Job Summary** Metro Infrastructure Inc is expanding and we want you! With over 25 years of construction experience, Metro is currently seeking motivated, detail oriented, driven individuals to join our Office team. This position plays a key role in the day to day operations. The Customer Service & Billing Associate position for OPM (Outside Plant...

  • Front Desk Associate

    6 days ago

    Brampton, Canada Quality Inn and Suites Full time

    The Guest Service Associate will provide a welcoming, efficient and genuine arrival and departure experience for guests creating an emotional connection, a positive first and lasting impression to reflect the Quality Inn and Suites hands on service culture. This position will strive for a remarkable customer service experience for each and every guest by...

  • Front Desk Administrator/physiotherapy Assistant

    1 month ago

    Brampton, Canada Healing Hands Physiotherapy Rehab & Wellness Full time

    Multi Disciplinary Physiotherapy Clinic looking for a Front Desk Administrator/Physiotherapy Assistant to join our team. We are looking to hire someone who is a team player and who has a passion for patient care. **DUTIES AND RESPONSIBILITIES INCLUDE**(but are not limited to): - Greet and welcome patients in a friendly and professional manner - Deliver the...

  • Order Desk and Customer Service Representative

    24 hours ago

    Brampton, Canada Bank Brothers Sustainable Ingredients Full time

    Summary:You will be an asset to our team if you view change as an opportunity to grow, develop and contribute to the organization. You will be successful in your role if you are ambitious, results-oriented, adaptable and can provide excellent customer service.BBSI is looking for a candidate that is flexible and extremely driven as the job description is not...

  • Real Estate Front Desk Receptionist

    4 weeks ago

    Brampton, Canada REMAX Gold Realty Inc. Full time

    RE/MAX Gold Realty Inc is a fast pace real estate office! We currently have three locations and are look for a Front Desk Receptionist that is flexible to work at the **required** locations. If you have **experience** within a Real Estate office and are looking to expand your skill set, then this is the job for you! The hours we are looking for are **Week...