Customer Service Associate
2 weeks ago
**About us**
Formula Storage is a premium self-storage facility with top-notch security, an expansive range of unit sizes, and a customer-centric approach that aims to redefine the self-storage experience for individuals and businesses.
**Your Role as a "Customer Service and Sales Associate"**
**Responsibilities**
- **Customer Service Excellence**: Serve as the primary point of contact for our customers, greeting them warmly and providing detailed tours of our facility.
- **Sales & Rentals**: Leverage your sales skills to offer and sell storage space rentals and merchandise, aligning offerings to customer needs effectively.
- **Relationship Management**: Build and maintain relationships with current and potential clients, ensuring their storage needs are met and exceeded.
- **Follow-up**: Make regular follow-up calls to potential clients to provide information, address queries, and finalize sales.
- **Operational Support**: Oversee the daily operations of our state-of-the-art self-storage facility, ensuring a clean, secure, and welcoming environment.
**Qualifications**
- Proven sales experience in a customer-facing role.
- Proficiency in using POS systems and Microsoft Office suite.
- Ability to quickly learn and adapt to new computer systems.
- Strong organizational skills, with the ability to work independently and manage time effectively.
- Excellent communication and interpersonal skills to build strong relationships with clients.
- Ability to provide high-quality customer service, with a focus on understanding and fulfilling customer needs.
- A proactive mindset, with the ability to identify opportunities for sales and customer experience enhancement.
- Excellent fluency in English is required.
- Should have access to their own transportation for daily commuting and be responsible for associated commuting expenses.
Please submit your resume detailing your relevant experience.
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$26.00 per hour
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- Weekends as needed
Ability to commute/relocate:
- Brampton, ON L6T 5V8: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Sales: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2023-08-28
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