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Order Desk and Customer Service Representative

1 month ago

Brampton, Canada Bank Brothers Sustainable Ingredients Full time

Summary:

You will be an asset to our team if you view change as an opportunity to grow, develop and contribute to the organization. You will be successful in your role if you are ambitious, results-oriented, adaptable and can provide excellent customer service.

BBSI is looking for a candidate that is flexible and extremely driven as the job description is not limited to the tasks listed below. The candidate must be able to handle changing priorities.


Reports to: Director of Finance and Resource Planning


Responsibilities:

Be the face of the Admin and Receptionist Function at BBSI code, enter, verify and process sales orders timely and accurately, effectively coordinate and communicate with the internal team and provide exceptional customer service

Support sales cycle by monitoring a steady flow of sales orders starting from the order receiving stage to arranging shipment (schedule courier/driver services) to customers locations, to confirmation of deliveries, sending out sales invoices and conducting follow-up, as needed

Facilitate changes to any electronic data interchange (EDI) systems

Handle customer inquiries, confirmations, shipping and stock by phone, EDI or email.

Ensure reception area is kept in order and confidential matters are handled discreetly

Prepare and organize documents for exports through cross-training, as needed

Maintain and build pricing lists National Price Lists and more

Collaborate with diverse departments, including warehouse, operations, quality control, sales and finance on issues related to orders etc.

Scan invoices, where applicable, along with filing and organizing backup documents

Maintain front entrance area, ensuring visitor logs and sign-in sheets are completed and ensure protocol for COVID are being followed

Attends to mail and courier services; stamp outgoing mail, prepare courier packages and send out at the end of each day

Support the ongoing efforts for process improvement by the Finance Director has a basic understanding of accounting and is willing to learn and be challenged

Assist in providing information to external auditors at year-end

Assist with office management tasks including social gathering planning and organization, organizing boardroom calendar and other administrative duties as assigned

Strong interpersonal skills and reception skills - friendly, approachable, polite, enthusiastic, excellent customer service skills etc.

Able to understand and work on building out, maintaining and updating customer pricing and costing sheets weekly and monthly on excel

Work with finance director and sales director closely for pricing and costing

Basic understanding of CAD vs USD and an understanding of FX impact on pricing

Able to maintain track and maintain credit limits, and understanding of Accounts Receivable

Able to identify, understand, and resolve customer inquiries in a timely manner

Basic accounting knowledge with regards to sales - understanding of sales, cost of sales, margins, general ledger

Track some weekly and monthly sales KPIs


Requirement:

A College diploma or an equivalent combination of education and experience

4 years of relevant administrative/sales experience

Superior knowledge of Microsoft Office and Exceptional Excel skills

Highly organized, have a sense of urgency, flexible and able to deal with changing priorities

High degree of attention to detail and accuracy

Ability to work independently, prioritize tasks and take ownership of your work

Driven and ability to work with minimum supervision

Ability to problem-solve - identify issues and derive optimal solutions

Excellent oral and written communication skills to interact with customers and stakeholders

Experience with Microsoft Dynamics NAV JustFoods accounting software, an asset


We thank all applicants for their interest, however, only those selected for further consideration will be contacted. Accommodations are available upon request.


Seniority Level:

Entry Level

Employment Type:

Full-Time


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