Customer Service Representative

6 months ago

Barrie, Canada Antech Diagnostics Full time

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Must be located in or around Barrie, Ontario

Job Purpose/Overview

This job is critical to supporting the day to day order processing of our customers that supports signed customer agreements and SLA’s. This role is critical to the seamless operation of our front end office to service the customers in the manner that is expected in the industry. It is critical in price list management to support the revenue strategies of the organization.

**Essential Duties and Responsibilities**:Order Processing**:
Assist with processing consumable/equipment orders daily.
Take and process phone orders - Back up.
Help fulfill orders in Shopify webstore.
Assist with maintaining IHD programs.
Help manage mins/maxs within ERP to ensure appropriate inventory.
Manage standing orders for Customer Programs - back up for invoicing.
Adding new customers to the webstore
Send invoices to customers for cytology once billed each month.
Invoice signing fees for each new customer program.
Enter new item codes into ERP.
Manage sanctions list in ERP.

**Customer Service**:
Update pricing in ERP as required.
Maintain price lists for IHD programs/annual increases + webstore pricing management.
Responsible for entering all end of year pricing increases within ERP and Webstore
Accounting project for maintaining IHD programs. Entering all customers into the ERP system and then adding as new agreements are created.
General customer service
Backup for main reception phone
Enter shipping tracking numbers in the web store and assist if customers call to inquire status of their order.
Credits for customers related to Work Order credits from service - add backup to file sharing location.
Live Web Chat - Secondary user (back up)
Amount sold reports for Reps from ERP

**General Administrative**:
General office admin as required.
Participate in inventory counts.
Help to cover as backup for Customer Success Manager vacation time or sick days.
Assist with Proof of Installation/Proof of Delivery forms at end of the month for accounting reconciliation.

Education and Experience
Diploma in Business Administration or equivalent.
1-2 years in an office environment and/or customer service role.

Knowledge, Skills and Abilities
Ability to multi-task
Documentation skills
Problem solving skills.
Ability to work effectively independently.
Excellent communication skills
General computer knowledge
General diploma or equivalent
Excellent attention to detail
Intermediate Excel knowledge
Previous E-Commerce experience an asset.

Working Conditions

We are a rapidly growing, stable company with excellent advancement opportunity. We offer a great benefits package and associate pet health benefits too If you are passionate about animal healthcare, are motivated by making a difference we want to hear from you

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at Antech Careers

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