Customer Service Representative
2 months ago
**Customer Care Representative
- Inbound/Outbound**
Here at Georgian Chevrolet Buick GMC, we take caring for our customers very seriously. We believe that the best way we can show our customers our appreciation, is by how we take care of their automotive needs. We are looking for a focused, results driven, highly motivated individual to join our Customer Care Center.
Our Customer Care Center is open from 7am to 8pm Monday through Friday and Saturday from 8am to 5pm. Shift will vary within these hours as required.
**Duties & Responsibilities**
- Providing an exceptional level of care and professionalism for our customers
- Answering incoming calls for appointments, customer service, and general inquiries
- Scheduling appointments for general maintenance, seasonal tire switch overs, emergency repairs and more
- Confirming details, following up with no shows, and arranging other details in relation to appointments
- Making outbound phone calls in relation to scheduled maintenance, warranty work, recalls, and tire season
- Looking at appointment schedule to maximize effectiveness and forecast appointment availability
- Advising customers of maintenance requirements while booking vehicles in for service
- Other duties assigned by the management team
**Why Work for Us?**
- No late nights, holiday or Sunday work
- Paid vacation days
- Hands on training and coaching, and open-door policy with management team
- Opportunities for advancement within our dealership and within the CanadaOne Auto Group.
**Job Types**: Full-time, Permanent
Pay: $37,440.00-$47,500.00 per year
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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