Customer Service Representative

5 months ago

Barrie, Canada Lifemark Health Group Full time

**Customer Service Representative - Lifemark - Resolution Physiotherapy & IMS Clinic**
Location: 11 Victoria Street- Barrie, Ontario- Employment status: Permanent Full-Time- Rate compensation: $17.00 - $19.00Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, join us at **Lifemark - Resolution Physiotherapy & IMS Clinic, **a **L**ifemark Health Group **company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a **Customer Service Representative** who shares this same philosophy.
- At Lifemark, we walk the talk of our company's
- **Core Valu**es:

- **"We have fun," We strive for simplicity," We trust each other to do the right thing," We go the extra kilometre," and "We belong here."**

**Why Lifemark?**
- Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
- Flexibility in building your perfect schedule with our understanding Clinic Director.
- Competitive compensation with an excellent benefits package for permanent employees.
- Shoppers Drug Mart 30% Employee discount.
- Employee Stock Purchase Plan.
- Paid Vacation days.
- Employee Referral Bonus Program.
- Pathways for leadership opportunities.
- Opportunities for mentorship as well as a positive and comforting work environment.
- Nationally recognized brand with a strong digital presence.

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent.
- Excellent customer service skills and telephone etiquette.
- A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private rehabilitation clinic.
- Excellent communication and interpersonal skills. Knowledgeable in the LPS system is a definite advantage.
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required.
- Flexible and adaptable to change.

**Key Functions and Responsibilities**:

- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director.- Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._

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