Event Coordinator

2 days ago

Vancouver, Canada BC Place Full time

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

BC Place hosts the province’s biggest and brightest events. Home to the BC Lions Football Club, Vancouver Whitecaps FC, BC Sports Hall of Fame, the largest trade and consumer shows in Western Canada, world class concerts and incredible community events; a unique and exciting place to work We are a division of PavCo, a Crown Corporation with a mandate to generate economic and community benefit for the people of British Columbia.

**Primary Function**:
The Events and Guest Experience Coordinator provides support to the Assistant General Manager, Director of Events & Guest Services and the entire Events & Guest Experience team.

**Key Responsibilities**:

- Draft and prepare correspondence, presentations and reports including proofreading, formatting and editing, utilizing advanced computer skills with a high level of presentation and professionalism;
- Attend department team meetings; take and transcribe minutes as necessary;
- Regularly monitor event information in EBMS, the event business management system, to ensure details are current;
- Field inbound inquiries via the web/reception inbox and guest services inbox, ensure enquiries are directed in a timely manner to the appropriate departments;
- Lead on responding to all general guest services inquiries;
- Oversee reception desk duties such as reception training, relief, monitor and ensure office supplies are fully stocked and order supplies accordingly;
- Prepare event materials such as briefing notes and event details in conjunction with Event Managers;
- Assist with tasks related to event delivery such as managing bag check services, parking, mobile ticketing team, etc.;
- Maintain Playbooks for Soccer, Football and Concerts;
- Assist Manager, Events & Guest Experience with Guest Experience related tasks and duties;
- Perform other duties as required.

**Qualifications, Experience and Competencies**:

- Minimum Grade 12 education; with some post-secondary education in business, communications and/or office administration an asset;
- 1 to 2 years’ experience in a similar role;
- Experience using EBMS (Event Business Management System/Ungerboeck), or a similar event business management system an asset;
- Strong organizational skills and ability to handle multiple tasks in a fast-paced environment;
- Demonstrated ability to work well independently and with a team;
- Ability to prioritize and manage multiple projects and tasks at one time;
- Effective communication and interpersonal skills;
- Proven ability to work well under pressure;
- Commitment to providing excellent guest services;
- Ability to work flexible hours supporting events including some evenings, weekends and holidays;
- Guided by values that align with BC Place values and committed to service excellence.

**HOW TO APPLY**:
At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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