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Service Writer

4 months ago

Edmonton, Canada AFD Petroleum Ltd. Full time

JOB SUMMARY
- The Service Writer is responsible for a wide variety of duties which include both fleet status monitoring and reporting as well as scheduling maintenance and record keeping. Responsibilities include, but are not limited to, helping with fleet related maintenance including monitoring DVIR’s and service intervals for all trucks, and trailers, helping coordinate repairs and maintenance while monitoring costs and ensuring equipment meets the terminals operational needs. The Service Writer will be the liaison between dispatch, drivers and shops for all our terminals.

ESSENTIAL FUNCTIONS
- Working with all terminals, the Edmonton shop, and dispatch group
- Upkeep of unit information records (make/model/CVIP/VKIP-UC/Meter Calibration/standard component list)
- Upkeep of unit maintenance records (paper and digital)
- Monitoring and reporting all required inspection expiries (CVIP/VKIP-UC/Meter Calibration)
- Coordinate with Operations and Shop to project scheduling of all required inspections
- Monitoring unit hours of service and reporting any Preventative Maintenance required
- Coordinate upcoming unit Preventative Maintenance with Operations and Shop
- Work with outside vendors to schedule equipment into various shops and ensure that timelines are met.
- Audit the quality of work completed by outside shops and make recommendations to the management group.
- Daily monitoring and reporting of equipment status (out of service, in repair, estimated downtime, readiness update)
- Daily monitoring of DVIR defects reported (and providing summary reports)
- Coordinate with Operations and Shop to schedule DVIR defect repairs
- Update resolved defects on Samsara DVIR reports
- Review and audit service tickets to ensure that work assigned is completed in a timely fashion.
- Prioritize and schedule work in the shop based on availability and requirements.
- Work with management to identify shortfalls and improve efficiency within the shop.
- Other related duties as required or assigned.

OTHER KEY SKILLS (or product knowledge)
- Be mechanically inclined
- Professional written and verbal communication skills

EXPEREINCE
- 2+ years’ experience working as a mechanic, dispatcher or related field
- Transportation industry knowledge and experience an asset
- Must have a valid driver’s license and clean driver’s abstract

EDUCATION
- High School Diploma or GED required

SUPERVISORY RESPONSIBILITY
- N/A